Operations Manager (After Sales Generator) at Alfred & Victoria Associates

Responsibilities
The main responsibilities of this role include but not limited to:

• Ensuring customer satisfaction through excellent after-sales service.
• Coordinating after-sales operations across the branches and accredited service centres nationwide
• Collaborating with the Technical Team to ensure that quality and service standards are met.
• Building and leading the after-sales team.
• After-sales business development
• Develop and implement quality and control processes to ensure that the after-sales service operates effectively.

Requirements

• HND / B.Sc from a recognised institution of higher learning.
• Must possess 5 - 7 years relevant and verifiable after-sales operations experience in an automobile company.
• Excellent interpersonal and communication (both written and verbal) skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems, especially Microsoft Suite and other relevant software applications.
• Ability to thrive in a fast-paced environment while maintaining attention to detail and accuracy.
• A team player with a positive attitude, who can also work independently.