Latest Jobs at United Nigeria Airlines

Location: Benin, Edo / Jos, Plateau
Reports to: Station Manager

Job Summary

• The Office Assistant shall provide support to managers and employees, assisting in daily office needs and managing the company’s general administrative activities.

Key Responsibilities

• Arranges and Organizes the office and work spaces
• Handles general clerical duties including photocopying and mailing
• Archives/Files – maintains electronic and hard copy filing system
• Retrieves documents from filing system
• Handles requests for information and data in conjunction with HR Officer
• Resolves administrative problems and inquiries
• Prepares agendas for meetings and other meeting schedules
• Opens, sorts and distributes incoming correspondence
• Maintains office supply inventories
• Coordinates the maintenance of office equipment
• Coordinates and maintains records for the office
• Any other duties as assigned by your supervisor.

Qualification, Experience and Skills

• Good SSCE certificate, OND (any discipline), previous experience as a Secretary or Office Assistant is an added advantage.
• Must be able to work late hours and odd times.
• Must be good able to multitask
• Preferably under the age of 30 years with a minimum of 1 year work experience.

Required Skills / Abilities:

• Excellent Communication skills both written and verbal
• Good interpersonal skills and customer service oriented
• knowledge of operation of standard office equipment.
• knowledge of clerical and administrative procedures and systems such as filing and record keeping
• Strong organizational skills including planning and prioritizing
• Good information gathering and monitoring
• Strong problem assessment and problem-solving skills
• Good knowledge of principles and practices of basic office management
• Ability to work under pressure without showing signs of distress
• Able to pay attention to details.

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Location: Benin, Edo / Jos, Plateau
Reports to: Station Manager
Effective Date: TBA

Job Summary

• The Customer Service Executive is responsible for Ticketing and Reservations, check-in, boarding and Baggage services.
• The Customer service executive reports to Station Manager and are assigned the responsibility of exercising efficient and effective sales, check-in, boarding and baggage services of all United Nigeria Airlines Ltd

Job Duties

• Ground Operations Department at UNA ensures that passengers, luggage, cargo, mail, etc. are safely onboard the aircraft prior to departure and that passengers safely disembark from the aircraft and collect their baggage intact.
• It also ensures that the aircraft is adequately and timely received and remedied for every flight and that there are excellent facilities for fueling the aircraft and for handling passengers, baggage and cargo at various stations and destinations of the airline.  
• It works with and supervises third-party ground handling companies that provide fueling, cleaning, ground equipment, janitorial services, baggage handling and catering.

Responsibilities

• Ensures Tickets are not sold on credit
• Adheres strictly to all Ticketing Time Limit requirements established by United Nigeria.
• For all Ticket purchases – all payments must be in cash or credit cards before ticket is issued
• Ensures update with relevant information regarding flight schedules, Flight timing and fares
• Ensures all necessary tools/materials needed for reservation and ticketing, check-in, Boarding, are available and ready for use before commencement of duty
• Ensures receipts, tickets, ticket jackets are available at all time if not make timely request to the supervisor
• Ensures daily flight program is readily available
• Ensures check-in, sales, boarding of passengers are carried out according to United Nigeria SOP
• Ensures sales, excess baggage charge reconciliation at the end of daily’s operations
• Ensures intending passengers hold valid ticket before check-in and boarding.
• Ensures valid identification before check-in
• Generates passenger manifest and make sure it goes with the flight
• Attends to any other duty assigned by the supervisor.

Experience & Qualifications

• HND or B.Sc in any discipline
• A higher degree will be an added advantage.
• Must be able to work late hours and multi task.
• A minimum of one (1) year experience in relevant field.

Attribute & Required Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to develop working partnerships with all staff in airlines at the airport
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Must be smart enough to take critical decisions within a very short time limit
• Proficient with Microsoft Office Suite or related software.

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Reports to: Station Manager
Effective Date: TBA

Job Summary

• The Security Operative is responsible for protecting assigned property, promoting and enforcing safety and security and act as a visible deterrent against irregular activity.
• The Security Operative reports to the Station Manager and is assigned the responsibility of securing the lives and properties of United Nigeria Airlines staff and passengers, effectively and efficiently

Responsibilities

• Provides security protection for aircraft and passengers.
• Implements crowd control techniques at the Check-in counters and Boarding gates.
• Handles passenger body search at the boarding gate and treats passengers with courtesy and respect.
• Secures the airline’s properties, staff, passengers and passengers’ baggage from pilfering and malicious damage.
• Assists in investigating security-related incidents and reports same to the Station Manager.
• Manages and reports all petty complaints from staff/passengers concerning security, especially with respect to operational issues and any other security-related matter.
• Respond to emergency situations to provide necessary assistance to employees and passengers
• Complies with Aviation Security operating procedures, working practices, and protocols.
• Utilizes equipment only as trained.
• To carry out such other duties as assigned

Experience & Qualifications

• At least OND or equivalent qualification
• A higher degree will be an added advantage.
• Must be able to work late hours and multi-task.
• A minimum of one (1) year of experience in a relevant field; AVSEC experience will be an added advantage

Attributes & Required Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and time management skills
• Ability to develop working partnerships with all staff in airlines at the airport
• Ability to function well in a high-paced and at times stressful environment.
• Must be honest and trustworthy
• Must be smart and vigilant at all times
• Must be a team player.

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Location: Benin, Edo / Jos, Plateau
Reports to: Station Manager
Effective Date: TBA

Job Summary

• The Customer Service Supervisor will supervise the on-time performance of all United Nigeria’s domestic, Regional and international, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airline with safety, security and on-time departure being top priority.
• The Passenger Service Supervisor must ensure that there is sufficient staff to man the daily operations. CSS acts in the role of the Station Manager in his/her absence or as may be necessary

Key Responsibilities

• Supervise all aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations.
• Supervise Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Ramp Agent, Driver, Catering Officer) Check- in Agent and Baggage Handlers etc.)
• Ensure all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
• Ensure strict compliance of Ramp safety procedures by all Ramp staff
• Ensures customer service representatives are fully trained, knowledgeable and provide superior customer service.
• Ensures all United Nigeria Ground Operations Manual, Load Manual, Station Manuals and other documents relevant to the management of the station are complied with
• Ensures that all flight summaries including flown coupons are sent on time to the revenue accounts office.
• Ensure that disruptions or unusual situations are attended to safely and legally with minimum risk to the company
• Ensure to meet arrival aircraft and supervise the various Ramp activities
• Ensure that all flights are with correct and appropriate passenger and baggage manifest before departure
• Performs any other duties that may be assigned by the Station Manager from time to time.

Qualification and Experience

• HND or B.Sc in any discipline
• A higher degree will be an added advantage.
• A minimum of four (4) years’ experience in relevant field
• Knowledge of Ground Operations Handling will be an advantage
• Must be able to work late hours and multi task.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to develop working partnerships with all staff in airlines at the airport
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Must be smart enough to take critical decisions within a very short time limit
• Proficient with Microsoft Office Suite or related software.

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Location: Benin, Edo
Reports to: Station Manager
Effective Date: TBA

Key Responsibilities

• Supervising and coordinating all baggage, cargo and mails at the station.
• Receiving all checked – in baggage at the check -in counter
• Send and sort out of checked -in baggage into the baggage trolleys
• Ensure movement out of the baggage to the aircraft for loading after due identification by the respective passenger.
• The movement of arrival baggage from the aircraft to baggage hall for passenger identification Provides strong support to the Line Manager as to achieve the overall goal of the company

Qualifications and Experience

• Relevant educational qualifications are OND / GCE / NCE / WAEC etc.
• Must be at least 18 years old
• Must be smart and vigilant at duty post at all times
• Knowledgeable on Dangerous Goods
• Must be a team player

Required Skills / Abilities:

• Excellent knowledge of Computer and Internet savvy
• Excellent Communication skills both written and verbal
• Good interpersonal skills and customer service oriented
• knowledge of operation of standard office equipment.
• Knowledge of clerical and administrative procedures and systems such as filing and record keeping