Latest Jobs at Flutterwave

The Role: 

• We’re looking for a Manager, Reconciliations to join the Global Operations team to ensure that our payment commitments are delivered on-time to our merchants.
• The right candidate for this role will play a critical role in enabling the realization of this opportunity and simultaneously ensuring optimal validation of balances and the reasonableness of each of the accounts that Flutterwave uses for its transactions.

Responsibilities include but are not limited to:

Conduct Reconciliation:

• Lead and oversee the reconciliation process for financial records across all payment methods, including collections and payouts.
• Examine incoming and outgoing funds to ensure accurate recording and processing in accordance with organizational standards and procedures.

Discrepancy Identification and Resolution:

• Identify and investigate discrepancies or errors encountered during the reconciliation process.
• Determine the root causes of discrepancies and work collaboratively with relevant teams to resolve them in a timely manner.

Financial Analysis:

• Research and analyze financial data to identify trends, patterns, and potential issues requiring further investigation.
• Utilize analytical tools and methodologies to enhance the accuracy and efficiency of the reconciliation process.

Reporting and Communication:

• Prepare comprehensive reports summarizing the results of reconciliations, highlighting any issues or discrepancies, and recommending corrective actions.
• Effectively communicate findings and recommendations to management and relevant stakeholders.

Cross-Functional Collaboration:

• Collaborate with other teams, including finance, operations, and customer support, to ensure the accuracy and consistency of financial data across all areas of the business.
• Work closely with Flutterwave partners and internal teams to address issues and optimize reconciliation processes.

Recordkeeping and Documentation:

• Maintain accurate records of all reconciliations performed, ensuring proper documentation and filing for future reference and audit purposes.

Continuous Improvement:

• Identify opportunities for process improvement and efficiency gains within the reconciliation function.
• Implement best practices and recommend enhancements to reconciliation processes and procedures.

Ad Hoc Responsibilities:

• Undertake any other duties or special projects as assigned by management.

Required competency and skillset to be a Waver

• Bachelor’s degree in Finance, Business Administration or a related field
• Minimum of 7 years working experience in reconciliations or internal/external auditing
• High attention to detail, well organised and excellent analytical skills.
• Deep understanding in payments and knowledge of card scheme operations
• Strong SQL & Excel skills (Macros, Pivot tables etc.), ability to handle large amounts of data and compile detailed reports highly preferred
• Strong understanding of financial principles, accounting standards, and reconciliation methodologies.
• Ability to adapt to change quickly and multi-task.
• Fintech and Client engagement experience.
• Ability to work as part of a team and manage projects

You’ll love this job if you

• Have an intellectual curiosity about payments and technology
• Have high aptitude to quickly understand customer use cases and requirements
• Have the ability to drive cross-functional teams from ideation to solution
• Have the ability to manage proactive and reactive tasks effectively
• Are self-driven, self-starter, extremely passionate, goal-getter
• Are passionate about process improvements
• Are comfortable managing relationships within every aspect of the organization from senior executives to engineers
• Embrace the challenge of managing multiple activities simultaneously
• Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth

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The Role: 

• We’re looking for an Analyst, Switching Operations to join the Global Operations team to ensure that our payment commitments are delivered on-time to our merchants. 
• The right candidate for this role will play a critical role in enabling the realization of this opportunity and simultaneously ensuring optimal validation of balances and the reasonableness of each of the accounts that Flutterwave uses for its transactions

Responsibilities include but are not limited to:

• Support Payout/Funds transfer processing in a timely manner.
• Monitor transactions and ensure all rails are functioning optimally.
• Monitors transactions and for signs of fraudulent activity, promptly escalates potential issues to fraud team for investigation and resolution.
• Collaborate with cross functional teams to resolve customer related issues.
• Handles escalations to the team lead or relevant stakeholders and ensures resolution in line with relevant SLA.
• Working with the CX and TAM team in investigating and resolving complaints relating to payout through assigned resolution channels.
• Assists with process improvement tasks such as creating processes, tracking progress and updating stakeholders.
• Transaction Reconciliation.
• Proactively think of strategic methods to improve process.
• Any other duties assigned Process Improvement
• Work with all sub-teams to identify various touchpoints and design processes to optimize same
• Continuous evaluation of current processes vis-à-vis best industry practices

Required competency and skillset to be a waver

• Bachelor's degree in Finance, Business Administration or a related field
• Minimum of 1 year working experience as a Switching Operations Analyst
• Understanding of the payment industry.
• Open-Mindedness and Result Oriented
• Ability to work with Microsoft suite.
• Ability to work in a cross-functional team.
• Excellent interpersonal, presentation skills and communication skills.
• Strong analytical and problem-solving skills
• Ability to identify errors.
• Ability to manage multiple priorities and meet set deadlines.
• Work goal-oriented based on minimum supervision
• High sense of responsibility, accountability, integrity, and ethical standards

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The role:

• We are seeking a highly skilled and motivated Senior Associate, Data Analytics to join our team.
• You are an individual who is passionate about data, driven to make a difference, and eager to solve complex problems?
• In this role, you will have the opportunity to analyze data, provide insights, and drive decision-making. You will be a key member of the team and will play a vital role in shaping the future of our company.

Principal Duties And Responsibilities

• Develop and deliver analytics reporting and Business Intelligence dashboards and reports as required by business areas
• Interpreting data and analysis into impactful, action-orientated insights for internal stakeholders
• Promote a data-driven mindset and collaborate with stakeholders in defining business problems and delivering analytics solutions that produce tangible business results
• Develop strong cross-functional partnerships across the company (Engineering, Product, Finance, Marketing, Operations, etc.)
• Support the team and/or other analysts in the design, construction, and implementation of appropriate analytical processes which support business objectives.
• Interface with business teams to understand their data requirements and provide them with actionable insights and reports.
• Communicate key findings and insights to both technical and non-technical stakeholders using storytelling techniques
• Perform ETLs as may be required

Competency And Skill Requirement

• Bachelor’s degree in computer science or other related fields of core sciences or equivalent experience.
• Minimum of 5 years experience working as a data analyst.
• Experience with Power BI, Tableau, or similar tools for data visualization.
• Expertise with SQL with knowledge of cloud data warehouses. Python would be a plus.
• Experience in building statistical models and machine learning is a strong plus.
• Domain experience in one or more of the following disciplines, such as Risk, Marketing, and Digital products is a strong plus.
• Exceptional communication/interpersonal skills to articulate ideas, frame problems, and offer solutions.
• Strong leadership track record with the ability to work independently and effectively with leadership teams.
• Experience with A/B or multivariate testing.
• A balanced strategic and tactical thinker with strong presentation, problem-solving, and analytical skills.
• Able to manage multiple cross-functional projects across different departments.
• Strong attention to detail, results-driven with high accuracy of output