Fresh Jobs at Flutterwave

The Role: 

• Flutterwave is seeking highly skilled and experienced We are seeking a highly skilled and experienced Manager, Operations Excellence to join our dynamic team.
• As the Operations Excellence Manager within the Risk and Compliance Operations team at Flutterwave, you will be key in driving operational efficiency, process optimization, and change management initiatives to ensure compliance with regulatory requirements and mitigate operational risks.
• You will lead cross-functional projects, implement best practices, and leverage data-driven insights to enhance operational effectiveness within the risk and compliance functions.

Responsibilities include but are not limited to:

Operational Efficiency:

• Identify opportunities to streamline processes, eliminate redundancies, and automate manual tasks within the Risk and Compliance Operations teams.
• Develop and implement strategies to optimize resource allocation, enhance workflow efficiency, and reduce operational costs.

Process Optimization:

• Conduct process mapping, gap analysis, and root cause analysis to identify areas for process improvement and optimization.
• Work collaboratively with cross-functional teams to redesign processes, standardize procedures, and implement sustainable solutions.

Continuous Improvement:

• Drive a culture of continuous improvement by fostering innovation, encouraging feedback, and promoting learning and development initiatives.
• Monitor key performance indicators (KPIs), performance trends, and industry benchmarks to identify opportunities for improvement and innovation.

Training and Development:

• Provide training, coaching, and support to employees at all levels of the organization to build capabilities, enhance skills, and promote a culture of operational excellence.

Data Analysis and Insights:

• Analyze data, trends, and performance metrics to identify opportunities for improvement, make data-driven conclusions, and drive strategic initiatives that enhance operational efficiency and effectiveness.

Change Management and Collaboration:

• Drive positive outcomes and achieve strategic objectives through process updates, technology implementations, and organizational transformations while leading and supporting change initiatives.
• Serve as a liaison between the risk and compliance operations team and other departments to facilitate communication, knowledge sharing, and coordination of efforts.

Required competency and skillset to be a waver:

• Bachelor's degree in business administration, finance, risk management, or related field. Master's degree or professional certification (e.g., Six Sigma, Lean, PMP) preferred.
• A minimum of 6 years of experience in operations management, process improvement, or project management within the financial services or technology industry is required.
• Strong understanding of risk management principles, regulatory requirements, and compliance frameworks relevant to the financial technology sector.
• Demonstrated ability to lead cross-functional projects, drive change, and achieve measurable results in a fast-paced, dynamic environment.
• Excellent analytical skills, including the ability to interpret data, identify trends, and make data-driven decisions to achieve operational excellence.
• Effective communication skills with the ability to influence stakeholders, build consensus, and present complex information clearly and concisely.
• Strong leadership skills with the ability to inspire and motivate teams, foster a culture of collaboration and innovation, and drive performance excellence.
• Integrity and a commitment to uphold ethical standards.
• Strong problem-solving and decision-making abilities.
• Ability to handle sensitive information with discretion.
• Adaptability and willingness to learn in a fast-paced environment.
• Always willing to improve knowledge and skills.
• Strong organizational and time-management skills.

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The Role: 

• Flutterwave is seeking highly skilled and experienced We are seeking a highly skilled and experienced Manager, Investigations and Loss Prevention to join our dynamic team.
• As the Investigation and Loss Prevention Manager at Flutterwave, you will safeguard our company's assets and reputation by effectively managing investigations into critical incidents, collaborating with law enforcement agencies, and implementing initiatives to prevent fraud.
• You will liaise between Flutterwave and law enforcement, providing evidence and delivering concise updates to our leadership team.
• Additionally, you will work closely with other divisions within the industry to coordinate recovery efforts, share information, and develop strategies to combat fraudulent activities.

Responsibilities include but are not limited to:

Investigation Management:

• Lead and oversee investigations into critical incidents, including law enforcement inquiries, fraud claims, security breaches, and other illicit activities.
• Gather evidence, interview, and analyze data to identify root causes and responsible parties.
• Document findings, maintain accurate records, and prepare detailed reports for internal and external stakeholders.

Law Enforcement Liaison:

• Serve as the primary point of contact between Flutterwave and law enforcement agencies.
• Coordinate with law enforcement officials to provide evidence, facilitate investigations, and support legal proceedings.
• Maintain open communication channels and establish productive relationships with relevant authorities.

Leadership Reporting:

• Provide clear, concise updates to the company's leadership team regarding ongoing investigations, significant findings, and potential risks.
• Present recommendations for corrective actions and risk mitigation strategies to minimize future incidents.

Collaboration and Information Sharing:

• Collaborate with other divisions within the industry to share best practices, exchange information on emerging threats, and coordinate efforts to combat fraud.
• Participate in industry working groups, forums, and initiatives focused on fraud prevention and cybersecurity.

Fraud Prevention Initiatives:

• Develop and implement proactive measures to prevent fraud, including enhancing internal controls, deploying fraud detection technologies, and implementing employee training programs.
• Continuously improve fraud prevention strategies by staying informed on industry trends, regulatory developments, and emerging threats.

Frequent Travel:

• Conduct frequent travel to collaborate with law enforcement agencies and support ongoing case efforts.
• Some travel may require multiple overnight stays to facilitate effective coordination and communication.

Required competency and skillset to be a waver:

• Bachelor's degree in criminology, law enforcement, business administration, or related field. Law enforcement or military background preferred.
• Minimum of 6 years’ experience with fraud detection techniques, forensic methodologies, and legal requirements related to investigations.
• Excellent communication and presentation skills, with the ability to convey complex information in a clear and concise manner.
• Demonstrated ability to build and maintain effective relationships with law enforcement agencies, regulatory authorities, and industry partners.
• Analytical mindset with the ability to analyze data, identify patterns, and make data-driven decisions.
• Strong leadership skills with the ability to influence and drive change across the organization.
• Professional certifications such as Certified Anti-Money Laundering Specialist (CAMS) or Certified Fraud Examiner (CFE) are highly desirable
• Integrity and a commitment to uphold ethical standards.
• Strong problem-solving and decision-making abilities.
• Ability to handle sensitive information with discretion.
• Adaptability and willingness to learn in a fast-paced environment.
• Always willing to improve knowledge and skills.
• Strong organizational and time-management skills.