Jobs at Value Edge Management Service Limited

Overview of the ICT Manager role.

The role of the position holder will be to provide functional support and configuration management of the Bank’s Core Banking application in line with business Service Level Agreements (SLA). 

The responsibilities of the role also include facilitating seamless integration with other interdependent software applications, business analysis and requirements gathering, application testing, report development, training of end users and management of service level agreements with application vendors.

Duties and responsibilities

• Functional support of the Core Banking system and interdependent interfaces
• Configuration, patches, update and upgrade management of the Core Banking system
• Manage and support integration of the Core Banking system with other interconnected applications
• Provide business analysis and requirements gathering support for end-users
• Draft and Implement the IT Disaster Recovery Plan in collaboration with the IT team.  
• Ensure that Core Banking Application, tools and data are available on the disaster recovery site at any time required.
• Document any necessary procedure related to Core Banking application for reference.
• Anticipates Core Banking application problems and implement preventive measures.
• Investigate and install enhancements and operating procedures that optimize Core Banking  application availability
• Develop management information reports and dashboard using business objects, crystal report and other applicable tools.
• Design and manage data warehouse applications and tools
• Manage Service Level Agreement (SLA) with application service providers
• Actively manage the timely resolution of outstanding defects or issues impacting the business
• Support the preparation of key presentations, strategy documentation and other documents
• Handle and implement requests for application customizations
•  Provide end-user training
• Investigate user problems, identify root cause, determine possible solutions, test and implement solutions.

Skills, Knowledge and Attitude

• Bachelor’s degree in Computer Science, Information Technology or other relevant degree from a recognized University, a Master’s degree in a relevant field or a recognized professional qualification in lieu.
• Minimum of 8 years’ experience in Core Banking support & configuration management in a modern international ICT environment.
• Implementation and management experience of Core Banking Software (Finacle particularly) very desirable.
• Demonstrated expertise in managing banking application support processes including application defect management
• Demonstrated expertise in Solution architecture and system development life cycle
• Strong analytical and problem solving skills
• Working knowledge of system testing
• Ability to develop customized software applications from functional specification
• Knowledge of Agile development framework
• Demonstrated experience in software application implementation
• Demonstrated experience in managing service level agreement with application service providers
• Knowledge of business reporting tools such as business object, crystal report and reporting writing
• Ability to communicate and function in a culturally diverse and change oriented setting;
• Excellent verbal and written communication skills in English. Knowledge of the Bank’s other working languages is an added advantage
• Willingness to travel and to work long hours where required in order to achieve the Bank’s objectives.

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Responsibilities:

• Reporting to senior management and performing secretarial and administrative duties.
• Typing, formatting, and editing reports, documents, and presentations.
• Entering data, maintaining databases, and keeping records.
• Liaising with internal departments, answering calls, and making travel arrangements.
• Managing internal and external correspondence on behalf of senior management.
• Scheduling appointments, maintaining an events calendar, and sending reminders.
• Copying, scanning, and faxing documents, as well as taking notes.
• Preparing facilities for scheduled events and arranging refreshments, if required.
• Ordering office supplies and replacements, as well as managing mail and courier services.
• Observing best business practices and etiquette.

Requirements:

• Bsc. In relevant fields,
• Certification in secretarial work, office administration, or related training.
• 5-7 years of experience as a personal assistant would be advantageous.
• Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
• Advanced typing, note-taking, recordkeeping, and organizational skills.
• Ability to manage internal and external correspondence.
• Working knowledge of printers, and copiers.
• Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.
• Excellent written and verbal communication skills.
• Exceptional interpersonal skills.

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Role objectives 

Success in this role will be demonstrated by meeting or exceeding predetermined sales quotas.
The ideal candidate must be knowledgeable about the inventory and company policies in order to provide accurate information to the customers. The candidate is expected to provide support and assistance to the sales team or sales department. The job holder is to help facilitate sales process and ensure smooth operations.

Sales Assistant job description .

• Organize sales presentations and ensure that all sales presentation materials are prepared prior to deadlines
• Update customer records in the company database as required.
• Input invoice and bill-back data.
• Analyze, consolidate, and forward daily action summaries to managers
• Use data to investigate the logistical history to resolve order and inventory problems.
• Research promotion details, regular, and special prices to resolve pricing discrepancies
• Offer product, promotion, and pricing information by exploring customer requests.
• Offer sales projections by creating and sending sales tracking reports.
• Maintain customer database by inputting customer profile and updates
• Collect data to create informative sales presentations
• Monitor sales expenses by analyzing, tracking, and summarizing expenses
• Report any inventory or service issues to management and the appropriate Account Manager immediately

Requirements and qualifications

• Proficiency in Salesforce platform
• Strong knowledge of MS Office suite
• A proven track record of working in retail sales and achieving sales quota
• Customer-centered focus
• A high level of professionalism
• Tracks and reports record of sales
• Seeks feedback to improve customer service
• Prior working experience as a sales assistant
• Great interpersonal and communication skills
• Excellent multi-tasking and time-management skills
• Proven sales record
• Team player
• Must be physically field 
• Degree in relevant field

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Job Responsibilities

The Head Internal Audit will be charged with the development, implementation, coordination, monitoring and evaluation of the company’s audit, risk and compliance strategy towards the achievement of overall business objectives.  

The role will ensure synergy of efforts across the Risk Management & Compliance and Internal Audit roles whilst maintaining the independence of the Internal Audit function.  

Key Responsibilities 

• Plan execute and report on operational, financial, regulatory and compliance-related audits/reviews across the company’s business operations 
• Drive compliance with policies, procedures, regulations and statutory requirements that impact on the Company’s operations 
• Provide overall guidance, leadership support and strategic direction to the Internal Audit team towards alignment with the overall goals and objectives of the organization 
• Prepare periodic reports and perform other duties as required by the Group Head, Audit, Managing Director and/or Board of Directors  Audit 
• Provide assurance to the management and board on the design and operating effectiveness of internal controls across the Company’s business operations 
• Develop a risk-based Internal Audit Plan annually, detailing areas of the business to be audited for review by the Group Head Audit 
• Review the audit universe and strategy as required by changes in the businesses and revised risk assessment 
• Review and update the Internal Audit Charter periodically 
• Drive the team to implement the audit plan and strategy towards the provision of independent assurance to management and the Board of Directors on the operating and design effectiveness of internal controls 
• Design, implement and continuously review internal audit procedures to cover functional areas/inter-company relationships and/or transactions 
• Drive IT Audit across applications, databases, operating systems, infrastructure, and networks including for example Windows; Linux; Oracle DB; MSSQ, etc. 
• Conduct reviews of audit reports and work papers ensuring professional standards are not compromised and that conclusions are adequately supported 
• Articulate strategy towards monitoring of action plans by auditees towards timely resolution of investigated items, audit/review points and other key exceptional issues/matters 
• Conduct spot checks and special investigations as required 
• Perform Information Systems audits and reviews 
• Provide quality assurance over information systems and applications across the group  Risk Management 
• Interpret relevant standards and regulatory requirements in areas of operational risk, and recommend controls or policy requirements for all aspects of the business • Advice the organization, management and the Board on good governance and best practices 
• Interpret and analyze reports/data/information to identify possible risk exposure and mitigation measures  Compliance 
• Develop and audit work program towards assessment of the regulatory compliance levels across the business 
• Identify gaps that relate to the compliance function and communicate to stakeholders of the organization 
• Assess the standardization of control processes and practices, as well as the application of relevant control tools and techniques within the organization
•  Investigate compliance breaches and propose remedial actions  

Requirements 

• Bsc and Master’s degree in a related discipline is an added advantage 
• Possess a minimum of 12 years of progressive experience in Internal Audit, risk management and compliance roles 
• Experience in an Audit and Accounting firm 
• Experience in the financial services industry 
• Experience auditing systems, applications and Information Technology Controls
• Possession of a minimum of two of the under-listed professional qualifications: 
• Certified Information Systems Auditor (CISA) 
• Certified Internal Auditor (CIA) 
• Certified Fraud Examiner (CFE) 
• Associate Chartered Accountant (ACA) 
• Association of Chartered Certified Accountants (ACCA) 
• Association of Enterprise Risk Management Professionals (AERMP) or other relevant professional risk management qualification 
• Knowledge of regulatory requirements for the manufacturing and/or financial services industry 
• Detailed understanding of COSO Internal Control framework
• Knowledge of risk management practices and standards 
• Good knowledge of IFRS
• Strong analytical skills; including data analysis using ACL or MS Excel 
• Proficiency in the use of MS Office (Excel, PowerPoint, Word) 
• Audit of Information Technology General Controls
• Able to work independently with minimum supervision and/or direction 
• Calmness and clarity of thought under pressure 
• Strong written and verbal communication skills 
• Able to effectively interface with a broad range of people and roles 
• Ability to work as part of a team 
• Ability to cope with; and work under pressure 
• Ability to work on multiple assignments concurrently 
• Discreet and able to maintain confidentiality 
• Firm, tactful but persistent Good attention to detail 
• Benefits is above industry standard and very competitive