Jobs at Mettle Paragon International Limited

Job Summary:

As a Riders Engagement Coordinator, you will be instrumental in fostering strong relationships with NAPEP riders and their chairmen to enhance our logistics services. Your primary focus will be on recruiting, onboarding, and coordinating a team of riders, ensuring their engagement and satisfaction. This role demands effective communication, strategic thinking, and a commitment to building a reliable and efficient logistics network.

Responsibilities:

Rider Recruitment and Onboarding:

• Identify and recruit qualified NAPEP riders with personal machines for logistics services.
• Identify and screen all official Driver for MPI
• Conduct thorough screening, including verification of driver's licenses, necessary compliance documents, and a guarantor.
• Develop and implement an effective onboarding process for new riders.

Relationship Management:

• Cultivate and maintain strong relationships with NAPEP riders and their chairmen.
• Act as the main point of contact, addressing concerns and ensuring a positive partnership experience.
• Foster a sense of engagement and loyalty among the rider community.

Database Management:

• Establish and maintain a comprehensive database of riders, including contact information, licensing details, and performance metrics.
• Regularly update the database with new rider information and track key performance indicators.

Operations Coordination:

• Coordinate day-to-day logistics operations, ensuring timely and efficient service delivery.
• Collaborate with riders to address operational challenges and implement process improvements.
• Work towards optimizing logistics processes for increased efficiency.

Performance Monitoring:

• Monitor and evaluate the performance of riders based on key metrics such as delivery times, customer satisfaction, and adherence to safety protocols.
• Provide constructive feedback and support to help riders enhance their performance.

Substitution Process:

• Develop and implement a streamlined process for substituting riders when needed.
• Ensure a smooth transition by promptly replacing riders who are no longer available or interested.

Compliance:

• Stay informed about relevant regulations and compliance requirements related to logistics and transportation.
• Ensure that all riders comply with legal and safety standards.

Training and Development:

• Design and implement training programs for riders, covering operational procedures, safety protocols, and customer service.
• Conduct regular training sessions to ensure riders are updated on industry best practices and company policies.

Operations Coordination:

• Coordinate day-to-day logistics operations, ensuring timely and efficient service delivery.
• Collaborate with riders to address operational challenges and implement process improvements.
• Work towards optimizing logistics processes for increased efficiency.

Performance Monitoring:

• Monitor and evaluate the performance of riders based on key metrics such as delivery times, customer satisfaction, and adherence to safety protocols.
• Provide constructive feedback and support to help riders enhance their performance.

Substitution Process:

• Develop and implement a streamlined process for substituting riders when needed.
• Ensure a smooth transition by promptly replacing riders who are no longer available or interested.
• Proven experience in rider engagement, logistics coordination, or a similar role.
• Strong interpersonal and communication skills.
• Knowledge of local transportation regulations and logistics operations.
• Detail-oriented with excellent organizational and problem-solving abilities.

Any Related field Required.

REQUIRED SKILLS:

• Previous working experience role for (1) years
• Outstanding communication, interpersonal, and leadership skills
• Excellent presentation skills
• A proven track record of successfully leading and motivating diverse teams
• Multitasker and critical thinker with strong analytical skills
• Excellent organizational and time management skills
• Good knowledge of different business functions.
• Strong leadership qualities.
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.
• Computer literate.
• Proactive nature.

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SLOT: One (3)

DURATION: Three months (3) with the possibility of Extension

GRAPHICS/CONTENT CREATOR (COMMUNICATION SPECIALIST)

• Managing MPI social media effectively, posting on the UN calendar effectively and promptly generating video content/script daily, and ensuring they are posted for each media handle increasing the number of likes, shares views, and reach with a minimum increment for each media handle, managing client professionally.
•  Innovative Posting and previous posts that captivate our client's interest, ensuring clients are happy with your performance to engage with our services, making in a unique way that captures a lot of views and comments.
• Ensure the team is professional and they keep up with their task promptly, are well-coordinated, and with high performance.
• Coordinate external and internal communications flow between Clients to ensure clients are need the support are referred to our signed, ensuring their database is well recorded.
• Signing new business social media Management, a minimum of 1 per month.
• Bring up an opportunity for funding or grant or partnership that will benefit MPI financially or in terms of networking, and proposal and ensure it is actualized.
• Bringing new initiatives/strategies/trends to the company.
• Keeping in touch with our clients and partners via email at least once a month
• Preparing your departmental budget and sharing for monthly assessment.
• Keep accurate documentation and perform statistical analysis of media handles marketing, and social media.
• Serve as a facilitator and provide solutions for peaceful resolution of disputes Amend designs after feedback, and ensure final graphics and layouts are visually appealing and on-brand.
• Ensure that all graphics, videos, contents/scripts, and coordinated postings are done in a professional, accurate, and timely manner and avoid excuses. Identifying, signing, and Clients, and presenting MPI social media Management, marketing a minimum of 1 Client per month. Collaborate with the marketing team to ensure they have performed their duties effectively, Answer phone calls, and redirect them when necessary.

OTHERS

• Solicit feedback from customers to assess whether their requirements are met
• Submit detailed reports to appropriate executives
• Be on the lookout for opportunities for improvement and develop new procedures.
• Understand customer needs and requirements to develop effective quality control processes
• Devise and review specifications for products or processes
•  Set requirements for raw materials or intermediate products for suppliers and monitor their compliance
• Ensure adherence and safety guidelines as well as legal obligations Supervise inspectors, technicians, and other staff and provide guidance and feedback
• Oversee all product development procedures to identify deviations from quality standards
• Inspect final output and compare properties to requirements
• Delegating and ensuring the Volunteers are trained and effectively engaged
• Other Duties might be assigned

REQUIRED QUALIFICATION:

Secondary School (SSCE)

REQUIRED SKILLS:

• Previous working experience role for (1) years
• Outstanding communication, interpersonal, and leadership skills
• Excellent presentation skills
• A proven track record of successfully leading and motivating diverse teams 
• Multitasker and critical thinker with strong analytical skills
• Excellent organizational and time management skills 
• Good knowledge of different business functions.
• Strong leadership qualities.
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.
• Computer literate.
• Proactive nature.

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Finance and Operations

• Maintain financial systems that record and report on. financial activities and provide information and projections to allow strategic and operational decision-making. This includes management accounts, budgets forecasts and reports on activity, for both the operational costs of
• Access as well as the fund reporting for the Activities run by Access (The Growth Fund and Capacity Building programs).
• Support the development of the annual budget (and subsequent quarterly forecasts) in conjunction with the CEO and ensure ongoing adherence and management of these budgets/forecasts.
• Bookkeeping and banking activities, maintaining up-to-date computerized records and maximizing the use of the software system.
• Ensure annual VAT return is completed on a timely basis, and payments are made per the agreed schedule.
• Manage the relationship with Access’ external auditors and manage the year end process, external audit, preparation of annual financial statements, and signoff from relevant stakeholders. endowment investment policy/strategy is being implemented. Organize and contribute to the regular endowment investment committee meetings.

GOVERNANCE

• Ensure Access complies with statutory and legal requirements, including statutory reporting. This includes returns to Companies House and the Charity Commission, including the completion of the annual report and the maintenance of relevantregisters and company books.
• Provide advice to the Board and CEO on any legal responsibilities prevailing upon the organization.
• Organize and prepare/co-ordinate the agenda and content for the Audit and Risk Committee (ARC) and contribute as a member of the committee.
• Maintain the risk register for regular review by the ARC HR
• Line management responsibility for the Finance and Operations, including regular 1-2-1’s, performance reviews, etc.
• Manage the outsourced payroll service, ensuring employees are paid in accordance with contracted agreements and legal requirements
• Together with the CEO, manage the performance and development procedures and annual salary review. Assist the CEO with any other recruitment or retention matters.

OPERATIONS

• Report to key funders at intervals specified in the contracts with the Department
• Provide reports as required for other purposes including Board meetings, and other ad hoc purposes
• Together with the Finance and Operations Assistant, manage papers for avariety of committee and board meetings.
• Manage the grant drawdown process for the Growth Fund, in conjunction with the Finance and Operations Investment Manager.

REQUIRED QUALIFICATION:

Diploma, NCE, BSc

REQUIRED SKILLS:

• Previous working experience role for (1) years
• Outstanding communication, interpersonal, and leadership skills
• Excellent presentation skills
• A proven track record of successfully leading and motivating diverse teams 
• Multitasker and critical thinker with strong analytical skills
• Excellent organizational and time management skills 
• Good knowledge of different business functions.
• Strong leadership qualities.
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.
• Computer literate.
• Proactive nature.

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SLOT: One (3)

LOCATION: Maiduguri (Compulsory)

Finance and Operations

• Be able to attend to customers as per transaction with good morals
• Operate POS machine (which the employees will be trained on)
• Good money counting skill
•  Ability to meet up to weekly targets.
• Keeping record of transactions on the logbook (which the employees will be trained on)
• Tracking of all payments from the logistic agent daily.

Cleaning:

• Perform cleaning functions as required, including washing, sweeping, dusting, vacuum-cleaning, and polishing.
• Clean surfaces, including floors, furniture, walls, doors, windows, carpets, curtains, and washroom towels consistently.
• Keep office rooms, and toilets clean and hygienic.
• Maintain and clean all cleaning equipment utilized.
• Empty and clean wastepaper baskets; transporting waste material to designated collection points.
• Washing and replacing of curtains.
• Fumigation of the offices when required.
• Ensure that the office compound is clean.
• Always ensure cleanliness of facilities and report any instances of damage and mismanagement to the line supervisor.
• Ensure Health & Safety regulations are followed by all staff and visitors.

Administrative duties:

• Answer, screen, and forward any incoming phone calls while providing basic information when needed.
• Receive and serve visitors by greeting, welcoming, directing, and announcing them appropriately.
• Prepare refreshments for visitors and staff during meetings.
• Arrange for meetings by securing refreshments.
• Scanning, photocopying, and filing documents.
• Supporting departmental staff by conducting research and compiling data upon request.
• Managing inventory of office supplies, by making requisitions for kitchen sundries and office stationery monthly and ensuring adequate stock. Submit requests for all utilities needed early to the line supervisor.
• Ensure that the office is constantly running with enough toiletries, washroom, general office (e.g., door mats and dusters) and kitchen accessories.
• Report all deficiencies and faults in area of operation to line supervisor in due time.
• Assist with general filling.
• Assists with printing photocopying and preparation of materials needed for
• training, meetings, seminars/ workshop.
• Make adjustments and conduct minor repairs.
• Perform light accounting duties as requested by Finance staff.
• Accountable for all office equipment to him/her.
• Any other general administrative duties as will be assigned from time to time.

Logistics

• Assist in handling logistics as directed by the line supervisor or senior staff.
• Receive and sort office letters/deliveries/couriers.
• Distributing office letters to partner institutions.
• Receiving office letters, opening, sorting, and distributing them to the appropriate staff.
• Assist in scheduling travel arrangements for staff

REQUIRED QUALIFICATION:

SSCE, Diploma, NCE, BSc

REQUIRED SKILLS:

• Previous working experience role for (1) years
• Outstanding communication, interpersonal, and leadership skills
• Excellent presentation skills
• A proven track record of successfully leading and motivating diverse teams 
• Multitasker and critical thinker with strong analytical skills
• Excellent organizational and time management skills 
• Good knowledge of different business functions.
• Strong leadership qualities.
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.
• Computer literate.
• Proactive nature.

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SLOT: Two (2)

GENERAL DESCRIPTION OF THE ROLE:

• Meeting or exceeding weekly, monthly, and yearly sales quotas/targets.
• Canvassing assigned territories to present company products to potential customers.
• Assisting management in identifying viable marketing strategies.
• Demonstrating product features to customers.
• Contacting leads and setting up appointments to present company products.
• Completing order forms and submitting them for processing.
• Attending trade shows and other industry-related events.
• Preparing sales proposals for potential clients.
• Completing regular sales reports specifying the number of sales made every week.
• Assist in selling various health insurance products for the organization and ensure an optimal level of customer service through various sales calls on the telephone.
• Administer and ensure compliance with all sale objectives.
• Manage selling of various products professionally.
• Monitor all customer queries and ensure timely response to all issues.
• Coordinate with customers and provide various company plans and services and detailed quotes for all required information.
• Maintain and update knowledge of all company products and services.
• Maintain knowledge of all competitor products and services and analyze all advantages and disadvantages of various products.
• Ensure optimal utilization of all sales tools and resources.
• Documents and maintains all records of sales activities and provides updates as per requirement.
• Manage various documents for all sales sources efficiently.
• Administer all underwriting processes and maintain records for same.
• Participate in all departmental meetings and provide training for the same
• And any other task that may be assigned to you.

REQUIRED QUALIFICATION:

• Able to work in high-pressure situations, solve problems, and resolve conflicts.
• Able to independently organize work, prioritize tasks, and manage time. Strong interpersonal skills, able to coach and support others.
• Self-motivated, honest, highly responsible, and punctual.
• Demonstrated Managerial/Leadership Competencies.
• Must be able to work in high-pressure situations, solve problems and resolve conflicts.
• Able to independently organize work, prioritize tasks, and manage time.
• Strong interpersonal skills, able to coach and support others.
• Self-motivated, honest, highly responsible, and punctual.
• Computer literate with significant knowledge/experience in Excel. Languages:
• Fluency in the local context language is highly desirable.
• Excellent verbal and written communication skills, fluent in written and spoken English.