Jobs at Accor Hotel

Job Description

• Administers the hotel’s Voice (telephone), MATV(DSTV), CCTV, PA(Public address) Systems
• Carry out regular cleaning and maintenance of systems in the hotel.
• Keep the server room clean and in perfect condition.
• Responsible for all the systems backups, archiving and disaster recovery; and provides expert support on all IT related issues
• Administers and develops the hotel’s data (internet) systems
• Must be familiar with all hardware; software and network operating system
• Provide orientation to new users of existing technology
• Maintain current and accurate inventory of technology hardware, software and resources
• Troubleshoot hardware, software and network operating system
• Programs the room rates on the display monitor at the reception and the totem signage at the front gate of the hotel.
• Maintain the sound system in the hotel.
• Assist in social media photo upload
• Acts as a support person for all software in the hotel and liaises with the Opera and Micros consultants if there is a problem
• Oversees the programming of all TVs
• Maintain log and/or list of required repairs and maintenance
• Advise staff of security breach and/or change in password or security status
• Changing of the hotel’s Internet password twice a month or as may be required by the General Manager.
• In charge of the audio- visual system, telephones and the conference monitor during conferences.

Qualifications

• First Degree/HND in Computer Science/Engineering or any related field.
• Professional Tech certification, e.g. CISCO, ISPC or other relevant higher business degree is added advantage.
• Minimum of three (3) years IT Administrator and control experience in the hospitality
• Knowledge of IT administrator methodologies, corporate governance procedures and accounting standards.
• Information Technology frameworks, tools and techniques; Governance risk and control tools and techniques

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Job Description

• Maintains the hotel’s inventory of available rooms.
• Keeps track of the history of the financial transactions that have taken place during both day and night hours.
• Performs basic data entry tasks with the use of a computer.
• Checks databases and various systems for errors.
• Performs cash accounting duties such as preparing bank deposits, counting cash and ensuring that cash drawers are balanced.
• Works as a desk clerk to check in late arrivals.
• Makes reservations for consumers who call into the hotel.
• Takes over the phone payments for those who make reservations.
• Assists guests with various needs such as providing towels, room service and more.
• Coordinates cleaning crews and other personnel.

Qualifications

• OND/HND/Bachelor's Degree in Hotel Management or in any other related field
• Certifications or  Vocational Trainings in Restaurant Management , Food and Beverage or in any other related course
• 2-3 years’ work experience as a waiter/ waitress in a hotel or restaurant
• Good memory
• Attention to detail and hygiene
• Good interpersonal skills and self-confidence
• Good service, sales and negotiation skills
• Ability to work as part of a team

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Job Description

• You perform highly diversified duties to install, troubleshoot, repair and maintain the property’s facilities and equipment to ensure a safe and functional environment for the guests

What You Will Be Doing

• Inspect and perform preventative maintenance on property’s facilities and equipment
• Inspect all areas of the property for safety issues and take immediate corrective action
• Assist guests regarding property facilities in an informative and helpful way

Qualifications

Your experience and skills include:

• 1-3 years experience working in a similar role in an Hotel
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable

What is in it For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

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Job Description

• The Controller is responsible for short and long term planning and the daily operations of the department
• Develops and recommends the department’s budget and objectives and manages within those approved plans.
• The Controller is responsible for reporting financial results to the General Manager, Accor head office and owners."
• Establishes, coordinates and administers all financial systems, internal controls and the hotel’s capital expenditure plan.
• Prepares and reviews budgets, forecasts, operating results, financial reports and tax returns in compliance with government regulations
• Responsible for planning, directing, controlling, coordinating and participating in the activities of All Accounting personnel; IT, Purchasing and Stores of the Hotel.
• Active participation and monitoring on the financial aspects of COCKPIT / FOCUS and ISO 9001 as per Accor Policy (Sun system/ opera/ micros etc.).
• Ensure compliance of all accounting system, procedures and reports with established accounting and control standards and procedures in compliance with all government regulations and Accor Policy as approved by the owners.
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.
• Interacts in a positive way with all team members to ensure excellent guest experience.
• Supervision of the front office.
• Maintain good relations with banks to facilitate operation in the hotel.
• Maintain good relationship with government to facilitate the handling of such hotel functions as tax matters, import licenses and customs clearances.
• Direct preparation of annual budgets and monthly forecasts; establish or recommend to management major economic objectives and policies for the hotel.
• Support General Manager by direct preparation of monthly and annual reports to summarize and forecast the hotel’s revenues, expenses and earnings based on past, present and expected operations.
• Assist all department heads in the preparation of their respective budgets and feasibility studies and whenever any financial information or expertise is required.
• Perform other related duties as assigned by the General Manager
• Direct, coordinate and participate in all activities of Accounting personnel, such as: preparing management reports, financial statements and related accounting reports; receiving, storing, issuing, accounting for, and controlling the cost of food, beverage, general supplies, operating equipment and fixed assets; reconciliation of all revenue requisition needed equipment, materials and supplies; receiving, keeping, depositing, and disbursing funds; preparing, controlling and maintaining all vouchers and cheques; processing and preparing all credit applications; auditing all revenue reports of the hotel;
• Be an inspiration to all hotel staff to achieve luxury levels of performance.
• Is an integral part of the business team, attends all scheduled meetings and contribute actively with proper preparation.
• Ensure compliance with corporate accounting policies and procedures, legal requirements and contractual obligations, utilizing internal controls, auditing and security procedures.
• Ensure the collection of payments in accordance with company policies.
• Monitor hotel expenses to stay within budget guidelines, as well as gather and report financial information to the General Manager.
• Ensures optimal compliance with corporate focus audit.

Qualifications

• HND/Bachelor’s degree in Accounting, Business Administration, Economics or in any other related field
• Master’s degree in Accounting, Business Administration, Economics or in any other related field, ICAN, or ACCA is also an added advantage.
• Minimum of 3-5 years managerial work experience in an accounting firm or hotel
• Special skills in Sun, Opera and micros systems.
• Excellent communications, organization and time management skills
• Proficiency in the use of the computer and application programs
• Good mathematical and analytical skills
• Capability of dealing with crisis or emergency situations effectively
• Ability to work as part of a team

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Job Description

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
• Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors

Qualifications

• Associate’s or bachelor’s degree in a related field.
• Prior experience as a receptionist or in a related field.
• Consistent, professional dress, and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.
• Experience with administrative and clerical procedures.
• Able to contribute positively as part of a team, helping out with various tasks as required.

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Job Description

• Develop and implement Talent & Culture strategies and initiatives aligned with the overall business strategy
• Manage the recruitment selection & confirmation, onboarding, and engagement of new hires
• Foster a positive working environment
• Provide overall leadership and guidance to the Talent & Culture function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation, and benefits
• Ensure the timely processing of employee payroll and benefits

Qualifications

• Candidates should possess a Bachelor's Degree qualification.
• CIPM or any relevant professional qualification
• 2-4 years’ experience working in similar role with atleast 1 year in the hospitality industry
• Sound knowledge of labour law and employment equity regulations
• Effective administration and people management skills
• Ability to bring on innovative ideas to enhance employee engagement and productivity