Job Vacancies at Reliance HMO

Position Overview:

As a Senior Software Engineer at Reliance Health, you will play a pivotal role in developing, maintaining and optimizing the software used by our customers, our staff and our healthcare partners. You will collaborate closely with cross-functional teams, including product managers, engineers, and stakeholders, to identify opportunities for automation and to streamline our user experiences and processes. Through your expertise in software engineering, you will contribute to the evolution of the Reliance Health platform, creating delightful and efficient interactions that empower our customers whilst maintaining rigorous standards of quality and security.

Responsibilities:

• Backend Development: Design, develop, test, and maintain backend services and APIs using one of the following technologies: PHP (Laravel), Node.js, or Java (Spring Boot). Experience in full-stack development is an advantage.
• Database Management: Work with various database systems (primarily MySQL and PostgreSQL) to optimize data storage and retrieval.
• API Integration: Collaborate with frontend and mobile app developers to ensure seamless integration with frontend systems and third-party APIs.
• Performance Optimization: Identify and address performance bottlenecks and optimize code for appropriate scalability and efficiency.
• Security: Implement security best practices to protect data and systems from potential threats and vulnerabilities.
• Code Quality: Write clean, maintainable, and well-documented code, and participate in code reviews to ensure code quality and adherence to coding standards.
• Testing: Develop and maintain unit tests, integration tests, and automated testing processes to ensure software reliability.
• Collaboration: Collaborate closely with product managers, designers, and other engineers to understand requirements and deliver solutions that align with business goals.
• Agile Development: Contribute to an agile development environment, participate in sprint planning, and help drive the development process.
• Learning and Growth: Stay updated on industry trends and emerging technologies to continuously improve your skills and contribute to the team's technical excellence.

Requirements

• 7+ years of experience in Software Engineering working with either PHP (Laravel), Node.js, or Java (Spring Boot).
• Strong understanding of software engineering principles and design patterns.
• Experience with database systems, API development, and cloud services (e.g., AWS, Azure, GCP).
• Proficiency in version control systems (e.g., Git) and collaborative development tools.
• Excellent problem-solving and debugging skills.
• Strong communication and teamwork abilities.
• Agile development experience is a plus.

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Position Overview:

As a Senior Software Engineer at Reliance Health, you will play a pivotal role in developing, maintaining and optimizing the software used by our customers, our staff and our healthcare partners. You will collaborate closely with cross-functional teams, including product managers, engineers, and stakeholders, to identify opportunities for automation and to streamline our user experiences and processes. Through your expertise in software engineering, you will contribute to the evolution of the Reliance Health platform, creating delightful and efficient interactions that empower our customers whilst maintaining rigorous standards of quality and security. You will be responsible for building, and maintaining user interfaces that are not only visually stunning but also highly functional and responsive. You will work closely with product designers and backend developers to create seamless and delightful user experiences.

Responsibilities:

• React Development: Design, develop, and maintain web applications using React.js, ensuring a responsive and intuitive user interface.
• Knowledge of, and experience in creation of WordPress themes is an advantage)
• State Management: Implement state management solutions (e.g., Redux, Mobx) to manage complex application states efficiently.
• Component Development: Create reusable UI components that can be easily integrated into different parts of the application.
• RESTful API Integration: Collaborate with backend developers to consume RESTful APIs and ensure seamless data flow between the frontend and backend systems.
• Performance Optimization: Identify and address performance bottlenecks and optimize frontend code for speed and efficiency.
• User Experience (UX): Work closely with product designers to translate design mockups and wireframes into pixel-perfect, user-friendly interfaces.
• Cross-Browser Compatibility: Ensure that web applications are compatible with various browsers and devices.
• Code Quality: Write clean, maintainable, and well-documented code, and participate in code reviews to ensure code quality and adherence to coding standards.
• Testing: Develop and maintain unit tests and integration tests to ensure the reliability of frontend components and key user journeys.
• Collaboration: Collaborate closely with product managers, designers, and backend engineers to understand requirements and deliver solutions that align with business goals.
• Agile Development: Contribute to an agile development environment, participate in sprint planning, and help drive the development process.
• Learning and Growth: Stay updated on the latest frontend development trends and emerging technologies to continuously improve your skills and contribute to the team's technical excellence.

Requirements

• 7+ years of experience in frontend development with a strong focus on React.
• Proficiency in JavaScript (ES6+), HTML5, and CSS3.
• Experience with state management libraries such as Redux or Mobx.
• Familiarity with RESTful APIs and asynchronous programming.
• Strong understanding of responsive web design and cross-browser compatibility.
• Proficiency in version control systems (e.g., Git) and collaborative development tools.
• Excellent problem-solving and debugging skills.
• Strong communication and teamwork abilities.

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Position Overview:

As a Senior Software Engineer at Reliance Health, you will play a pivotal role in developing, maintaining, and optimizing the software used by our customers, our staff and our healthcare partners. You will collaborate closely with cross-functional teams, including product managers, engineers, and stakeholders, to identify opportunities for automation and to streamline our user experiences and processes. Through your expertise in software engineering, you will contribute to the evolution of the Reliance Health platform, creating delightful and efficient interactions that empower our customers whilst maintaining rigorous standards of quality and security. You will be responsible for building, and maintaining user interfaces that are not only visually stunning but also highly functional and responsive. You will work closely with product designers and backend developers to create seamless and delightful user experiences.

Responsibilities:

• Mobile App Development: Design, develop, and maintain cross-platform mobile applications using Flutter and React, ensuring exceptional performance and user experience.

• UI/UX Implementation: Translate design mockups and wireframes into pixel-perfect, intuitive user interfaces that work seamlessly on both iOS and Android platforms (and where appropriate, web also).
• Component Development: Create reusable UI components and modules that can be shared across different parts of the application.
• State Management: Implement state management solutions (e.g., Provider, Redux) to efficiently manage the application state.
• API Integration: Collaborate with backend developers to consume APIs and ensure smooth data flow between the mobile app and server.
• Testing: Develop and maintain unit tests, integration tests, and UI tests to ensure the reliability and stability of mobile applications.
• Performance Optimization: Identify and address performance bottlenecks, memory leaks, and other issues to optimize app performance.
• Cross-Platform Development: Ensure codebase reusability across iOS and Android platforms to maintain consistency and reduce development time.
• Continuous Integration: Integrate mobile app builds into the CI/CD pipeline for automated testing and deployment.
• Version Control: Use version control systems (e.g., Git) for code collaboration and tracking changes.
• Documentation: Document code, libraries, and processes to maintain clear and concise development standards.
• Collaboration: Collaborate closely with product managers, designers, and other engineers to understand requirements and deliver mobile solutions that align with business goals.
• Agile Development: Contribute to an agile development environment, participate in sprint planning, and help drive the development process.
• Stay Updated: Keep abreast of the latest mobile development trends and emerging technologies to enhance the quality and efficiency of mobile app development.

Requirements

• Proven experience in mobile app development, with a focus on Flutter and React.
• Familiarity with state management libraries (e.g., Provider, Redux) and UI frameworks.
• Experience with RESTful API integration and asynchronous programming.
• Knowledge of mobile app architecture patterns (e.g., MVC, MVVM).
• Proficiency in version control systems (e.g., Git) and collaborative development tools.
• Strong problem-solving and debugging skills.
• Excellent communication and teamwork abilities.

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Description

We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.

Key Responsibilities:

• Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
• Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
• Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
• Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
• Convince inbound prospects to buy our health insurance products or use any of our services.

Requirements

Skills Required:

• HND / B.Sc degree
• Must have completed NYSC
• Basic proficiency in the use of Microsoft Office tools.
• Willingness to work on a shift basis and on weekends.
• You have at least 1-year experience within a Customer Service or Customer Success role (added advantage if its a bank) or ideally within the Healthcare industry (HMO)
• You possess excellent interpersonal as well as written and verbal communication skills.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast-paced environments
• Added advantage if you have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology etc)

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Description

We are looking for a talented Sales Manager, who has in-depth knowledge and experience with the sales process, excels at lead generation, relationship building, and closing deals to meet our customer acquisition and revenue growth targets.  

As the Small Business Sales Manager, you will be responsible for leading and managing the sales team focused on Small Businesses (< 20 employees). You will play a crucial role in driving revenue growth, developing strategic partnerships, and ensuring the team meets or exceeds sales targets. This position requires an understanding of the health insurance industry, strong leadership skills, and the ability to build and maintain relationships with SME clients. 

Key Responsibilities

Sales Strategy Development:

• Develop and implement strategic sales plans to achieve revenue goals. 
• Identify and pursue new business opportunities by establishing and maintaining relationships with key decision-makers. 
• Collaborate with marketing and product teams to develop effective sales strategies and campaigns. 

Team Leadership:

• Recruit, train, and manage a high-performing sales team. 
• Set clear individual and team sales targets, monitor performance, and provide ongoing coaching and feedback to ensure targets are met. 
• Provide mentorship and training to ensure the team’s continuous improvement. 

 Client Relationship Management:

• Cultivate and maintain strong relationships with SME clients to understand their needs and ensure high levels of customer satisfaction. 
• Address client concerns and inquiries promptly to ensure high levels of customer satisfaction. 

Sales Performance Metrics: 

• Implement and track key performance indicators (KPIs) to measure the success of the sales team. 
• Analyze sales data and provide regular reports to senior management. 
• Develop and manage the sales department budget effectively, ensuring cost-effective use of resources to maximize profitability. 

 Sales Process Optimization: 

• Streamline and optimize the sales process to improve efficiency and effectiveness. 
• Implement best practices and innovative approaches to enhance sales performance. 

Requirements

• Minimum of 5-7 years experience as a Sales Manager or in a similar role selling a product to SMEs in Nigeria.
• Health insurance experience is a strong plus. 
• Strong leadership and team management skills. 
• Excellent communication and interpersonal abilities. 
• Demonstrated ability to develop and implement successful sales strategies. 
• Quick learner with strong negotiating skills, and a track record of success, who can inspire the same in others. 
• Analytical and strategic thinking with a results-oriented mindset. 
• Familiarity with Zoho CRM software and sales performance metrics. 

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the HealthTech space
• Competitive salaries and performance-based bonuses 
• Unlimited leave days
• Fantastic work culture
• Great work-life balance