Job Openings at VisionSpring

Description

• Are you an exceptionally talented, driven HR person looking to join an organization that is making a difference in our global societies? 
• The pioneering social enterprise, VisionSpring, seeks a skilled and versatile HR & Administration Manager to provide day-to-day HR support in the implementation of human resource policies, and procedures, and ensure smooth office operations in the VisionSpring Nigeria office. You will provide a full HR employee life-cycle service to all African employees/contractors as the first point of contact for all HR inquiries.
• This position reports to the Global HR Director based in the United States and to Africa Region Director based in Lagos, Nigeria. 

About You

• You know how to include people and make them feel a part of a broader purpose. You are instinctively drawn to people with diverse experiences and skills and recognize the attributes that come together to form a powerful team.
• You are convinced about the power of culture and believe that culture eats strategy for breakfast. 
• You have a vivid vision for organisational structure. In a high growth environment, you are planning talent acquisition, team and career development, and training at least a year ahead.
• You are fueled by helping people learn, stretch, and excel. You are a leader who brings out the best in others by creating leadership and opportunities at all levels.
• You are passionate about diversity and inclusion in the organisation and are a stickler for ethics and values.
• Staff well-being, welfare, and engagement comes naturally to you.
• You have experience with global best practices and understand how matrix structures come to life.
• You will have managed a change management process and demonstrated effective ways to enable your workforce to adapt to new ways of working.
• You have strong knowledge of payroll and HR-related statutory compliances.
• You believe that technology and processes are great enablers to create efficiencies and improve productivity. 
• You are a master administrator.

What You’ll Do

Human Resources:

• Develop the key HR strategy for the African market to help it with its journey of continued growth.
• Work with the global HR team members to establish and maintain the African countries’ Local Employee Handbook per local labor standards and Global HR standards.
• Full responsibility to ensure contracts for our consultants are renewed on a timely basis and all required paperwork is maintained.
• Respond to general queries from managers and employees, signposting them to the appropriate policies and procedures.
• Work closely with Global HR staff to ensure global HR policies are adhered to.
• Maintain local HR data in our Paylocity system for Nigeria, Ghana, Kenya, Uganda, and Zambia
• Train department Heads and team members on the performance management system and ensure annual performance appraisals are completed in line with the Global performance appraisal schedule.
• Support the Global HR Director with the development and implementation of projects as required.
• Maintain appropriate confidentiality of information relating to VisionSpring and its staff and maintain compliance.
• Liaise with the Global Learning and Developing department to organize training for the African team members per their training needs.
• Adhere to Company Health, Safety, and Environmental Policy at all times.

Recruitment:

• Develop a strong recruitment brand to attract      the brightest talent to the organisation.
• Assist in the recruitment efforts across      the region and strengthen VisionSpring’s career opportunities exposure in      the local markets.  
• Ensure consistent on-boarding and      orientation experience for new hires, including development of the      training center.

Administrative:

• Ensure timely payroll processing and attendance and leave management. 
• Ensure insurance coverage of staff and settlement of insurance claims.
• Manage all staff documentation and entry and exit formalities. 
• Implement processes for compliance with local regulations and VisionSpring policies and ensure that all HR-related compliances are strictly adhered to.
• Ensure regular updating of existing policies and processes and the introduction of new ones.
• Be responsible for the upkeep and updating of the HRMS. 
• Manage day-to-day administration, upkeep, and management of the organisation’s facilities and ensure all the needs of the staff are promptly met.
• Oversee all administrative responsibilities in the office, compliance, VisionSpring policies and procedures, and other legal, and statutory requirements.
• Provide additional support to Africa Region Director, and African Country’s Team as needed.

Requirements

• Bachelor's Degree in human resources and administration. A Master's Degree is preferred. 
• 7-8 years of relevant work experience.
• Previous HR management experience is a must.
• Have experience with HR budgets.
• Thorough understanding of the African country’s labor and employment laws where we have presence.
• Good computer skills in spreadsheets and word processing.
• Good organization and interpersonal skills with the ability to function in a multi-cultural environment.
• Fluent in spoken and written English.
• Flexible, resourceful, and able to perform despite tight schedules.
• Has a strong stakeholder focus and service-oriented attitude.
• Excellent communication skills, teamwork abilities, and ability to work in high-pressure situations.
• Experience analyzing, collecting, and managing data.
• Must be self-reliant, resourceful, a good problem-solver, good-humored, and flexible.
• Ability to work independently, efficiently, and reliably, to a high standard and to deadlines.

Compensation

• Salary is based on experience and education.
• Annual performance-based bonus.
• VisionSpring offers competitive benefits, including health insurance, gratuity funds, and generous vacation/personal time.

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About You

• You are passionate about building a purpose-first business that creates positive, lasting change in the lives of low-income consumers. You are energized by the constructive tension of growing sales and programs, and blending business and non-profit practices.
• You are resourceful and decisive in a fast-growing organization. You seek answers, create structure, and devise solutions when obstacles appear.
• You look for opportunities to develop team members’ competencies and strengths. You facilitate personal development and team learning. Former colleagues still call you for advice because you help them thrive.
• You are innately rigorous in all that you do, from strategy to process development. You monitor progress against goals and make data-driven decisions.
• You are an effective communicator. You motivate teams, partners, and clients around shared goals and what can be accomplished together. You solicit input and give and receive candid, respectful feedback.

What You'll Do

Leadership & Strategic Direction (15% of time)

As a member of the Africa leadership team:

• Model VisionSpring’s core values and sustain an inclusive team culture built upon them: 1) Help others to do; 2) Advance equity; 3) Constantly adapt, relentlessly improve; 4) Default to transparency, reveal hard truths; and 5) Learn together.
• Work with the Africa Region Director and Global Programs Vice President to develop a five-year Nigeria strategy, aligned to enterprise-wide goals, for scaling-up Vision Access Programs. Pharmacy and Institutional Sales to serve more target customers and maintain eyeglasses coverage rates.
• Oversee the implementation of annual plans and budgets. Help Nigeria team members to develop work plans, meet milestones and targets, and adapt in the face of challenges and risks.
• Make recommendations for building team capacity and processes to deliver on growth objectives.
• Foster cross-organizational learning. Share best practices from Nigeria and absorb lessons from other markets into Nigeria.
• Identify opportunities for partnerships with government, professional bodies, private sector and non-profit organizations to facilitate scaling.

Product Sales and Institutional Partnerships (20% of time)

• Support the sales team in developing market penetration plans and achieving eyeglasses sales targets.
• For Institutional Partners, guide key account management, negotiations and resolution of customer complaints.
• Ensure all sales activities are tracked in Salesforce, VisionSpring’s CRM system.
• Ensure sales performance is recorded by the Nigeria finance department.
• Ensure marketing campaigns are implemented across all channels.

Program Planning and Management (30% of time)

In collaboration with the global program office to:

• Guide the expansion and achievement of outcomes for Vision Access Programs, particularly: See to Earn: Work with the Africa Program Coordinator and Nigeria Program Lead to rapidly expand the implementation of vision screening and eyeglasses dispensing, particularly for farmers, artisans and micro-entrepreneurs particularly in cocoa-growing regions. Pharmacy Channel: Work with the Global Pharmacy Sales Manager and Nigeria Pharmacy Lead to develop a scalable channel to establish durable points of sale of reading glasses. Leverage the demand generation work of See to Earn programs.
• Ensure programs are achieving targets on time and budget. Guide team members in making data-backed decisions and problem solving.
• Lead continuous improvement. Establish routines to gather and act upon customer and frontline team member feedback. Oversea the introduction of new technologies, products and approaches to improve quality, efficacy and efficiency of service delivery.
• Ensure implementing partners have information and steady support to achieve goals.

Shared Services: People, Supply Chain and Financial Management (20% of time)

• Work with human resources to strengthen team members’ abilities to deliver results and assume greater responsibilities, manage performance and address concerns.
• Maintain a culture and working environment that fosters high levels of mission alignment, diversity, cohesion and motivation.
• Plan and guide promotions and recruitment, including the timely release of job requisitions.
• Inform procurement and supply chain activities, including inventory planning and new product introduction.
• Manage the country budget in accordance with the profit & loss statement. Manage costs and margins. Effectively use financial resources, demonstrating value for money.
• Support the global finance team to deliver accurate and timely financial reporting and annual audits.
• Manage resources with transparency and proactively respond to suspicions of fraud. violations of VisionSpring’s Code of Conduct and other complaints.

Resource Mobilization (15%)

Partner with the global resource mobilization and global program offices to effectively build relationships and secure terms of service contracts and raise philanthropic funds, from corporates, foundations and governments.

• Identify and pursue funding opportunities to advance VisionSpring’s strategic priorities.
• Contribute to proposals and reports that accurately convey context, progress against objectives, lessons learned, and detailed budgets and utilization.
• Support proactive and transparent communication with donors and stakeholders.
• Represent VisionSpring in forums to share what we are learning, build external relationships and advocate for our mission.

Requirements

• A minimum of 10 years of professional experience in public health, international development, fast-moving consumer goods, pharmacy/medical sales, or other relevant business.
• Prior responsibility for teams of at least 5 people and budgets of $500,000 or more.
• Experience in growth-stage, target driven operations for sales and/or program objectives.
• Business development or fundraising experience resulting in more than $100,000 in revenues.
• Experience managing network of partners and/or multi-stakeholder collaborations.
• Timely decision making, follow-through and a strong personal sense of accountability.
• Committed to respectful collaboration with colleagues from diverse backgrounds.
• Must meet the highest standards of ethics, with a demonstrated capacity for discretion and for handling sensitive information with care.
• Fluency in English, written and verbal.

Preferred experience:

• Project Management Professional (PMP) certification; 
• Consultative sales experience;
• Graduate education in a relevant field; and/or 
• Familiarity with Salesforce, SAP or similar systems.

Compensation

• Salary range is based on experience, education and location.
• We offer comprehensive benefits, including health insurance and generous vacation time.