Latest Jobs at Ibizza Pit Hotels & Suites Limited

Job Description

• Plan, implement and manage overall hotel daily operations
• Conduct hotel budgeting and financial planning
• Plan and organize hotel activities to drive sales
• Manage and monitor hotel expenses
• Manage and track hotel inventory
• Track KPIs and produce reports
• Involved in the process of hiring and onboarding new hotel staff
• Evaluate staff performance
• Ensure safety and adherence to rules and regulations
• Prepare and manage schedules and shifts
• Plan and implement marketing campaigns with to promote the hotel’s services and amenities
• Ensure an average of 65/70 percentage of room occupancy rates monthly
• Build and maintain strong relationships with guests and customers
• Resolving issues regarding hotel services, amenities, and policies.
• Monitor employee performance and conduct regular evaluations to improve customer service.
• Monitor payments and ensure proper records of budgets, funding, revenue, and expenses are kept.
• Evaluating hotel performance and ensuring compliance with health and safety rules.
• Partaking in financial activities, including establishing room rates, setting budgets sales targets, and assigning funds to departments.
• Supervise maintenance, supplies, renovations and furnishings in the hotel
• Ensure security systems are effective
• Carry out inspections of property and services from time to time
• Ensure compliance with health and safety and other statutory regulations.

Requirements

• Candidates should possess B.Sc Degrees with 3 - 6 years relevant work experience.

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Job Description

• Work closely with the Hotel Manager and Marketing Team to develop and deliver the annual Marketing plan and budget in line with the hotel’s strategic priorities and revenue targets.
• Develop and handle the defined online and offline marketing campaigns and subsequently evaluate the effectiveness of these marketing / communication campaigns through effective reporting and if required make appropriate adjustments to future campaigns.
• Plan and execute content creation as well as briefings to agencies and ensure delivery in adherence with the brand guidelines and hotel positioning.
• Brief, supervise and closely liaise with the appointed Communication / PR agencies and ensure clipping files out of any coverage received.
• Act as the brand ambassador within the hotel, drive brand activation and ensure brand experience comes to live throughout every touch point within the hotel.
• Run quality assurance and initiate and share the results of guest satisfaction surveys and guest reviews with the hotel team to enhance standards of guest service.

Qualifications

• Strong guest service orientation and outstanding attention to detail.
• At least three (3) years of marketing / PR experience and/or experience in a similar role preferably in a luxury environment.
• Excellent verbal and written communication skills (internal and external).
• Strong organisational and planning skills and ability to work under pressure.
• Ability to analyse data and establish appropriate action plans.
• Excellent English communication skills both oral and written / any additional European language is an advantage.
• Leadership and motivational skills.