Jobs at Cedarcrest Hospitals

PURPOSE OF THE ROLE

• The Hospital Manager plans and coordinates the health services of a hospital.
• They supervise all areas of a hospital, health information technicians, nursing, medical records, service staff, facility staff and more.
• The main objective is to assure and improve the efficiency of care, keep up-to-date on new laws, represent the facility at all times and control administrative functions and outputs.

KEY PERFORMANCE AREAS

• Direct, supervise and evaluate work activities of all incumbents in a hospital.
• Evaluate subordinates’ performance and supervise them.
• Maintain communication between governing boards, medical staff, and department heads by attending clinical and operational meetings and coordinating interdepartmental functioning.
• Review and analyze hospital activities and data to aid planning and risk management, in order to improve service provision.
• Plan, implement and administer programs and services in a hospital, including personnel administration, training, and coordination of all employees in jebba.
• Maintain awareness of advances in patient care and risk aversion procedures, as well as servic e standards to enhance patient care.
• Review computerized record management systems for storing and processing data such as personnel activities and information, as well as to produce reports.
• Establish objectives and evaluative operational criteria for the head of departments in a hospital.
• Prepare activity reports to inform the Executive of the status and implementation plans of programs, services, and quality initiatives.
• Prepare operational progress or status reports.
• Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
• Inspect condition or functioning of facilities or equipment.
• Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
• Consult with the Clinical Heads of Departments and Medical Directors to discuss service problems, respond to efficiency needs, enhance public relations, coordinate activities and plans and promote health programs.
• Develop instructional materials and conduct in-service training programs.
• Develop or expand and implement medical programs or health services that promote research , rehabilitation, and community health.
• Work with physicians to oversee patient care.
• Monitor expenditure in relation to a hospital’s budget and report on the performance in relation to budget on a monthly basis.
• Lead marketing efforts to ensure the hospital functions smoothly and build brand equity.
• Discipline poor performance or conduct and acknowledge exceptional performance or conduct. Performs other duties as assigned.

EDUCATION, CERTIFICATION AND EXPERIENCE REQUIREMENTS

• Master of Health Administration or a Master of Business Administration degree is preferred.
• A degree in Law, Finance or Management is acceptable if sufficient experience in a hospital working environment is present.
• The ability to work on Microsoft Office software is a must.
• Understands hospital economics, labour relations, and human resources.

PROFILE REQUIREMENTS

• Proven management skills.
• Strong verbal and written communications skills.
• Able to work well with a variety of professionals, from doctors and nurses to the CEO and other executives.
• Demonstrate problem-solving and technical skills to find creative solutions for staffing and administrative problems.

go to method of application »

Purpose of the Role

• The relationship officer verifies all Insurance patients that presents to the hospital to access care either by confirming that the patient name is on the list or checking in the patient on the Insurance portal.
• This has to be done on every patient to avoid denial of payment by insurance. Get approval code for eligible patients by filling in the requested services on the Insurance portal etc.
• The relationship officer also handles the concerns of patients and to ensure timely and scheduled response to patients and clients. Every patient whether private paying or insured will have a relationship officer assigned to them.

The relationship officers will be assigned to patient’s in the following categories:

• Private and VIP patients
• HMO Patient’s
• Corporate patients.

Key Performance Areas:

• Welcoming patients upon arrival to the hospital
• Inform and advise patients on services and answer questions where necessary
• chaperone and guide patient’s through the steps at each service point
• Follow up on patient’s medical reports
• Follow up on approval codes for patients
• Request for credit limits for patient’s where necessary
• Ensure medical officers fill admissions notification forms which must reach all HMO’s and Corporate organizations within 24 hours
• Give patient discharge notifications to HMO’s and corporate organizations
• Give patient admission notifications to HMO’s and corporate organizations
• Verification of all Insurance patients that presents to the hospital to access care either by confirming that the patient name is on the list or checking in the patient on the Insurance portal. This has to be done on every patient to avoid denial of payment by insurance.
• Getting of approval code for eligible patients by filling in the requested services on the Insurance portal.
• Communicating to the Insurance by writing through email for approval and or any other required information or care to be given to patients.
• Authorization must be gotten at every stage of care i.e. for Consultation, investigations, medications, physiotherapy, radiology etc.
• Sending of discharge report by going to inpatient filter from admission date to discharge date and gather all the services that were rendered to the patient and send to the insurance.
• Sending of Cedarcrest Insurance daily report on all patients that visited the facility both inpatient and outpatient.
• Sending of bills estimate for procedures to Insurances and obtaining proper approvals
• Obtaining medical reports and forwarding them to the various insurance.
• Making sure that all the services given are paid for.
• Following up with billing officers to find out services that approvals were omitted and sorting out payments with the insurance.
• Following up on patients to pay for services that the insurance declined payment for.
• Following up on Doctors to document diagnosis appropriately on their request to reduce claims denials.
• Perform any other task/functions that maybe assigned.

Hierarchy:

• This role reports to the Head of Client Services.

Education, Certification and Experience Requirements

• Bachelor's Degree or HND in Mass Communication, Secretarial study or related field.
• 2 years plus experience.
• Nysc discharged certificate

Profile Requirements:

• Proven experience as an hospital admissions officer or similar position
• Experience in customer service is required
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Positive and patient
• High confidentiality, integrity and accountability.
• Highly professional and well presented.
• Flexible and mature approach with ability to work unsupervised.
• Bright, confident personality
• Strong coaching and leadership skills, ability to motivate employees.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Polite, professional phone voice/manners.