Job Openings at Kyosk Digital Services

Role Profile

• Manage the frontline fulfilment process in the market as part of delivering its overall operational objectives.
• You will be responsible for the day-to-day warehousing and dispatch operations for the market to ensure the company's targets and objectives on inventory and order fulfilment processes are met.
• Guarantee operational processes and standards are followed and oversee all housekeeping standards while driving continuous improvement at the market level.

Key Duties and Responsibilities

• Inbound outbound Management: Responsible for both inbound and outbound operations of the market. Assure on-time in full deliveries as the set company targets and assure the defined warehousing and dispatch costs are maintained per set targets. Ensure customer orders are fulfilled in a timely, precise manner including management of customer returns per the agreed standards.
• Inventory Management: Deliver 100% Inventory Accuracy while working with the defined stakeholders to minimize stock-outs and damages while driving proper stock handling to minimize losses in damages.
• Operational Excellence: Lead identification and closure of Continuous Improvement Initiatives within the framework of Lean Principles within the warehouse. Execute all operations activities such as stock taking, physical inventory count, inventory accuracy in allocation, consumption levels, and order fulfilment. Actively engage in route planning and delivery schedules to ensure all deliveries and completed within the allocated delivery windows.
• People Management: Coach and manage associates (from third-party providers) to deliver shared objectives. Ensure the completion of daily tasks and responsibilities; resolve issues preventing the completion of tasks. Build a team philosophy and cultivate a team atmosphere by working with the team to achieve the company's targets and objectives. Train new employees in company policies and procedures, as well as product knowledge. Inculcate the company culture among team members and third-party partners and providers.
• Compliance: Assure compliance to Environmental, Occupational Health & Safety, and any identified requirements; compliance to all laid down Fulfilment SOPs and associated business processes.
• Reporting: Develop and present reports on inventory accuracy, order fulfilment, transport costs for the market, and order cancellation among other key aspects in warehousing & dispatch.

Minimum Requirements

• A minimum of five years of experience in supply chain management (warehousing & dispatch) in a busy-paced environment;
• At least 2 years experience in a Supervisory role;
• Bachelor’s degree (or Diploma with at least 3 years demonstrated progressive career growth) in Sciences, Engineering, Computing, Economics, Supply Chain, Accounting, and Analytics;
• Knowledge of inventory and supply chain management;
• Tech Savvy and proficient in warehousing systems, data entry software/systems, and computer systems including Microsoft Suite;
• Membership in an appropriate professional body is an added advantage;
• Physical stamina, ability to work long hours on one’s feet;
• Excellent organization and efficient time-management skills;
• Strong verbal and written communication skills;
• Ability to meet deadlines and work well under pressure;
• Experience in an FMCG or Retail background is preferred;
• Demonstrated experience handling route planning and mapping to yield maximum returns;
• An open-minded professional who pays keen attention to detail;
• Strong numerical, data, and root cause analysis skills;
• Calm under pressure; able to prioritize multiple competing demands;
• Always learning; passionate about lean thinking and principles.

Competencies;

• Operational Excellence;
• Analytical Mindset;
• Problem-Solving;
• Attention to Detail;
• People Management;
• Tech Savvy.

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Job Summary:

• We are looking for a talented person to join our Sales team as a supervisor. Reporting to the Area Commercial Manager, you will be managing a team of field-based sales agents.
• You will be required to monitor the performance of each person in your team and send daily reports to the Area Commercial Manager.
• You will support in training and hiring of your team from time to time.

Duties:

• Establish relationships with new customers through recruiting and onboarding;
• Maintain and grow relationships with existing customers;
• Strive to improve customer satisfaction through excellent customer service;
• Identify and respond to client needs;
• Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in;
• Follow up on customer orders as necessary;
• Anticipate the needs of clients and address them accordingly;
• Meet with customers to determine their specific needs and wants while managing of the whole Value Chain with courtesy and Finesse to deliver results;
• Responsible for 100% Revenue target allocated to individual.

Minimum Requirements: 

• Diploma in sales, marketing or any relevant field;
• Bachelor's degree is an added advantage;
• Excellent oral and written communication skills;
• Superior interpersonal skills;
• Ability to take initiative and work independently;
• Exceptional organizational skills;
• Good familiarity with word processing, spreadsheet and database applications;
• A minimum of 4 years of experience in field sales with a least 1 year experience managing a team;
• Strong knowledge of  retail industry standards;
• Confident and charismatic approach to people.

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Role Profile

• We are looking to bring on board an ambitious and commercially aware candidate as a Territory Manager.
• The individual will be tasked with the end-to-end management of a specific warehouse and market as a single business unit.
• He/she will be responsible for the execution of the organization’s strategy in the market including accountability of the P&L, budget, market, and business performance, operations, and people management.

Key Responsibilities:

• Business Unit Performance: Responsible for P&L management for the warehouse and market while driving profit maximization for the business unit. Oversee the business unit performance management and ensure the attainment of all organizational KPIs for the unit. Account for any performance decline and devise ways to improve the same.
• Revenue Generation: Work collaboratively with the commercial and purchasing teams to spearhead revenue generation in the market including advisory on product pricing to generate business margins. Liaise with the sales team to drive product penetration and uptake in the market including the formulation of effective sales and marketing strategies.
• Strategy Execution: Communication of the business strategy in the market and ensuring execution against the set KPIs as per the strategy. Ensure the team understands and buys into the strategy. Support the development of the pricing strategy and product pricing based on market understanding, competitor analysis, and customer feedback.
• Operations Optimization: Lead the coordination of business activities with the head office and collaborate with Functional Managers to guarantee operational efficiency. Proactively support the development and review of SOPs based on the gaps identified to maximize operations effectiveness.
• Inventory Management: Work closely with the Warehouse Supervisor and Loss Control Supervisor to facilitate proper inventory management, stock control, and loss prevention. Collaboratively formulate and implement measures to safeguard the inventory in the warehouse.
• Compliance: Drive compliance to the laid down SOPs for the warehouse, operations, and HR whilst ensuring proper team training and appreciation. Ensure legislative and regulatory compliance of the business unit including Health and safety compliance of the business unit. Undertake frequent operations audits to evaluate the level of compliance, operational gaps, and hindrances for immediate action.
• Budget Management: Develop and present the annual budget for the specific business unit; Monitor and oversee its utilization including budget control, accounting as well as reconciliation.
• Market Intelligence & Business Advisory: Undertake frequent market surveys and analyses to identify opportunities the business can capitalize on, understand competitor activities, and appreciate customer dynamics. Escalate customer feedback to the management to ensure course correction where necessary.
• People Management: Support staff recruiting for the business unit, training, supervision, and appraising of staff. Work closely with the HR team to execute key HR functions in the unit including policy implementation, performance management, disciplinary, evaluations, and training.

Minimum Requirements & Key Skills:

• A Diploma in Business Management or a related field. A Bachelor’s degree will be an added advantage;
• A minimum of 4-6 years in operations management and driving business performance in a retail or FMCG background.
• Experience handling end-to-end operations cutting across warehousing, logistics, sales, and business performance management is preferred;
• Appreciation of the business environment, key priorities, and a keen sense of what needs to be done for the business to succeed;
• Proven ability to manage cross-functional teams with indirect reporting lines to drive the execution and achievement of business objectives and strategy.

Competencies & Skills

• Strong Commercial Acumen
• Operational Excellence
• Team Player
• People Management
• Stakeholder Engagement