Fresh Jobs at KingMakers

Job Overview

• This is an exciting role in the new marketing organisation. This role would allow the ideal candidate to lead social media execution for BetKing in Nigeria.
• You will be strategic and highly creative working to create best-in-class social media content. You will build breakthrough social content and direct all social media activities to help engage new and existing customers to drive brand awareness, perception, acquisition, and retention.

What Will You be doing:

• Own the development of the social media content calendar for all channels.
• Hands on ownership of social platform performance and reporting
• Ensuring campaigns are delivered across key channels and leading on social strategy for brand activity and campaigns, reposting on socials and findings.
• Co-ordinating organic social content across key campaigns, planned activity and ad-hoc activity. Working with the content team to deliver engaging social media messaging for all activity
• Identifying key calendar moments, campaigns, conversations, and partnerships to make an impact
• Tracking the growth, engagement, and performance of our social media accounts, as well as those of our competitors, communicating findings in a clear and actionable way to inform the wider marketing team
• Ability to deliver clear, creative, and engaging content, tailored to relevant social channels and audiences and align with wider marketing team objectives
• Support all marketing activities, including but not limited to promotions, events and exhibitions where required
• Focus on delivering fast, creative, and efficient ways to build, execute and measure innovative social media marketing plans that connect with customers, maximize engagement, and create sharing, talk value and advocacy.
• Conduct competitor analysis audits to understand how we differentiate our social strategy to stand out
• Introduce and launch new social media channels (e.g. Telegram)
• Collaborate with the central and local marketing teams on big campaigns to ensure we have a social footprint during key campaigns/investments
• Build a long-range plan for social and how we evolve our execution style with new technologies in the market
• Implement innovative ideas in ways that create significant social sharing and PR attention

What do you need for the role :

• 5+ years' experience in social media execution
• Experience using Sprout Social and direct experience on scaling social media content to multiple markets and channels
• Experience in managing Social Media Platforms across Facebook, Twitter, Instagram e.t.c
• Hands On experience in Social Media analytics tool like Hootsuite, Facebook analytics e.t.c
• Proficient using multi-social posting programs such as Hootsuite and HubSpot
• Organizational skills (for managing a content calendar, asset management etc.)
• Experience managing a team
• The ability to develop content strategies
• Experience managing budgets
• Knowledge of advertising on various platforms

go to method of application »

Role Overview:

• The Senior Data & Reporting Specialist plays a critical role in strengthening the effectiveness of the customer service team by harnessing the power of data-driven insights. This key function involves collecting, analyzing, and interpreting vast datasets to provide comprehensive reports, trends, and actionable recommendations.
• By distilling complex information into accessible formats, the analyst empowers the customer service team to make informed decisions, optimize processes, and enhance overall customer satisfaction.

What You Will Be Doing:

• Collect, clean, and organize customer service data from various sources.
• Analyze large datasets to identify trends, patterns, and insights related to customer service performance.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and provide real-time visibility into customer service metrics.
• Collaborate closely with customer service managers and leaders to understand reporting requirements and deliver reports that meet their needs.
• Collaborate with cross-functional teams to identify areas for process improvement and recommend data-driven solutions.
• Identify trends, patterns, and anomalies in customer service data and provide recommendations for process improvements.
• Conduct in-depth root cause analysis of customer issues and provide actionable insights to enhance customer support strategies.
• Automate recurring reporting processes and streamline data workflows to ensure data accessibility and timeliness.
• Build predictive models to forecast customer service demand and optimize resource allocation.
• Develop and automate data pipelines for ongoing data analysis and reporting.
• Mentor and guide junior data analysts in the team.
• Stay up to date with industry best practices and emerging trends in data analytics.

What You Need for This Role:

• Bachelor's degree in a quantitative field such as Data Science, Statistics, Mathematics, or a related field. Master's degree is a plus.
• Must have completed NYSC.
• Proven experience (6+ years) in data analysis, preferably in customer service or related field.
• Proficiency in data analysis tools and languages such as Python, R, SQL, and data visualization tools (e.g., Tableau, Power BI).
• Strong analytical and problem-solving skills with the ability to work with large data sets.
• Excellent communication skills to convey complex data findings to non-technical stakeholders.
• Experience with machine learning and predictive modeling.
• Familiarity with customer service platforms and tools
• Strong attention to detail and ability to work independently.

go to method of application »

Role Overview:

• The Payment Withdrawal Officer ensures all withdrawal requests by punters reflects in their accounts and are accurately processed and are within defined SLAs.

What You Will Be Doing:

• Ensuring all withdrawals (funds out) are processed accurately and in a timely manner, complying with all Standard Operational Procedures
• Monitoring inbound/outbound fraud-related withdrawal activity and escalating when required.
• Monitoring withdrawal platforms and escalating any irregularities.
• Providing support to internal stakeholders on customers withdrawals.
• Providing support to the reconciliation team as it concerns withdrawals.
• Handle all back-office duties related to Withdrawals escalated via salesforce.
• Taking responsibility for complex issues and proffer resolutions where necessary.
• Performing all other support duties as may be required from time to time.

What You Need for This Role:

• Bachelor's degree from a recognized University
• 1-2 years experience in a Payment role.
• Numerical skills
• Problem Solving Skills
• Time Management Skills
• Strong verbal and written communication skills.
• Very comfortable and confident with case management tools such as Salesforce and ticketing systems such as JIRA Service Desk