Latest Jobs at Adunni Organics

Job Brief

• The target of this role is always to ensure excellent service standards by maintaining high customer satisfaction through the creation of a great customer experience.

Job Responsibilities
Process Orders:

• Process customer orders taking note of items, costs and delivery locations
• Package orders and fill our delivery note before dispatch
• Monitor delivery process, ensuring that orders are delivered as agreed with customer

Customer Engagement:

• Find out the customer's needs and recommend the right product for them to use.
• Inform customer of deals and promotions and increase sales by recommending complementary items to go with their requests in order to sell as many products as possible per customer.
• Give advice and guidance on product selection to customers, explain how products work, and demonstrate how to use products where possible using provided graphics.

Business Gatekeeping:

• Respond appropriately to messages from all company interphases (website, phone lines, WhatsApp, email, etc.) Manage incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Inventory:

• Record batch production for each product noting batch numbers, dates and time of production as given by the Production Unit.
• Inspect inventory levels weekly to identify shortages and report to Production Mgr. asap
• Ensure product stock is adequate for all distribution channels and can cover customer demands.
• Maintain sales records, ensuring that daily and weekly sales records are kept as required.

Skills and Requirements

• Minimum of National Diploma in any field of study
• 2 - 3 years work experience.
• Excellent oral and writing skills
• Excellent selling and negotiation skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Preferred Location of Applicants - Lagos - Magodo, Ketu, and environs.

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Job Brief

• The target of this role is to organize and oversee the manufacturing of goods.
• You will be ultimately responsible for the smooth running of all production lines and the quality of output.

Job Responsibilities
Leadership:

Supervise the production team in doing the following:

• Preparation of production and packaging areas for production (using sterile techniques)
• Preparing materials for production
• Packaging/wrapping/labelling finished products
• Post production clean up, including tools and surface/floor cleaning
• Inventory counting and recording
• Organizing and storage of raw. Packaging and finished materials in the appropriate stores
• Correct labelling of products, ingredients, and other materials
• Manage human and material resources to meet production targets
• Make decisions about equipment use, maintenance, modification and procurement
• Work out and implement standard operating procedures for production operations.

Operation:

• Receive raw materials and catalogue them properly
• Follow SOPs for different production rounds
• Quality Control inspection for finished goods
• Assignment of batch codes for each production batch based on batch formulation documents
• Organize daily and weekly tasks according to Production Schedule.
• Follow basic data entry procedures on a computer using Microsoft Excel and Word.

Skills and Requirements

• Minimum of National Diploma in a relevant field of study
• Prior experience with precision measuring and comfort with basic mathematical conversions
• Energetic, positive, solution-based thinker to help overcome challenges as we scale our business
• Drive to learn independently, taking initiative to learn about ingredients, safety, tools, and our industry in general and improve work-related skills.
• Preferred Location of Applicants - Lagos - Magodo, Ketu, and environs.