Fresh Jobs at Norwegian Refugee Council (NRC)

JOB DESCRIPTION

• These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Dikwa, Monguno, Biu, Mubi, Pulka, and Gwoza.
• We are looking for people who are passionate about helping refugees and people forced to flee. 
• If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic, passionate Complaint and feedback mechanisms Officer to join our team in Jos, Plateau State.  

RESPONSIBILITIES

Role and responsibilities

• The purpose of the Complaints and Feedback Mechanisms Officer position is to assist in assessing and implementing accountability mechanisms at the area office level, especially in locations where NRC Nigeria is supporting beneficiaries. 
• The Complaints and feedback mechanisms Officer will closely work with the CFM Coordinator and the country office M&E Manager for the day-to-day implementation of the Complaints and Beneficiary feedback mechanisms strategy. 

Generic responsibilities 

• Adhere to NRC policies, tools, handbooks, and guidelines
• Assist with the implementation of the support function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents 
• Promote and share ideas for improvement of the support function

Specific responsibilities 

• Under the guidance of the Area Manager and the CFM Coordinator, the selected candidate is responsible for data collection on accountability mechanisms (situation analysis);
• Conduct routine CFM activities (community engagement meetings, participation meetings and information sharing) across all programme locations.
• Facilitate CFM trainings and refreshers to both new staff and programme staff.
• Conduct capacity building sessions at community level to CFM focal in programme locations.
• Organize lessons learned and CFM review meetings with Area manager and programmes staff on the CFM trends for adaptations. 
• Assess existing community capacity and mechanisms that can be used to set up/strengthen/adapt NRC’s information sharing processes, complaints and feedbacks for the Area Offices level;
• Assist in the implementation of actions points accruing from the country CFM assessment (baseline);
• Assist the Area Manager, CFM coordinator, and programme staff in capturing and storing complaints and feedback; lessons learned and good practices for effective knowledge management;
• Using a consolidated database, assist in monitoring and compiling field offices/Core competency CFM reports according to NRC standards;
• Support the CFM coordinator to produce customized dashboards for reporting;
• Provide timely reports to the CFM coordinator, M&E Manager, and Area Manager.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Area Manager
• CFM Coordinator
• HR 
• MEL Manager
• MEL Coordinator Area Jos
• MEL officers
• Programmes Coordinators and Programme Managers

QUALIFICATIONS

Professional competencies 

• These are skills, knowledge, and experience that are important for effective performance. 

Generic professional competencies: 

• Experience (at least 1-2 years) from working in a humanitarian/recovery context on accountability;
• Documented experience with data collection/ analysis tools including Excel, Kobo/CSpro/ODK. Photovoice, H frame is a plus;
• Documented results related to the position’s responsibilities;
• Good command of English and other languages is an asset.

Behavioural competencies 

These are personal qualities that influence how successful people are in their jobs. NRC’s Competency Framework states 12 behavioral competencies, and the following are essential for this position:

• Handling insecure environment;
• Planning and delivering results;
• Empowering and building trust;
• Communicating with impact and respect.

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: 

• The Job Description;
• The Work and Development Plan;
• The Mid-term/End-of-trial Period Performance Review Template;
• The End-term Performance Review Template;
• The NRC Competency Framework.

go to method of application »

JOB DESCRIPTION

• These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Dikwa, Monguno, Biu, Mubi, Pulka, and Gwoza.
• We are looking for people who are passionate about helping refugees and people forced to flee. 
• If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate HR & Administration Team Lead to join our team in Jos, Plateau State.  

RESPONSIBILITIES

Role and responsibilities

• The purpose of the HR Team Leader position is day to day implementation of the HR support and administrative functions and responsibilities in Yola Area Office. 

Generic responsibilities 

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

• Ensure adherence with NRC policies, tools, handbooks and guidelines
• Implement delegated support function portfolio according to the plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents 
• Promote and share ideas for improvement of the support function
• Ensure development and implementation of administrative systems and procedures
• Ensure adherence to NRC policies and the national labour law in all processes and procedures 

Specific responsibilities 

• Supervise the HR/Admin team at the area office level; responsible for individual meetings, development, and review of the team performance 
• Ensure that staff records in all field offices in the area are up to date and filed appropriately in the HR personnel file archive 
• Responsible for implementation of HR policies and procedures
• Responsible for managing the NRC people Solution at the Area Level
• Ensure that all recruitments at the area level are followed up from start till finish
• Support hiring manager with new staff orientation and induction process.
• Coordinate the team’s daily work tasks, improving processes and developing the team
• Support staff with the tools & procedures for performance management
• Oversee all administrative responsibilities accommodation booking, facility management, utilities, store management etc.
• Take the lead in vacancy announcements and longlisting of requested positions according to the approved organogram 
• Advice in personnel conflicts/processes when relevant 
• Coordinate staff recruitment and exits, introductions, training, staff benefits schemes etc. 
• Coordinate with relevant partners, suppliers, and authorities
• Any other duty assigned

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are: 

• AM, Programme Unit, Support Unit at area level
• HR Manager and Coordinator at the country level
• Area Support Coordinator 
• Field coordinator and HR/Admin focal persons
• Staff representatives at the area level

Behavioral competencies 

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect

Performance Management

The employee will be accountable for the responsibilities and competencies according to the NRC Performance Management Manual. The following documents will be used for performance reviews: 

• The Job Description 
• The Work and Development Plan 
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework

QUALIFICATIONS

• Three (3) years experience working as an HR or Admin, from an Officer level and in a humanitarian/recovery context
• University degree in Human Resources / Business Management or relevant field knowledge
• Previous experience working in complex and volatile contexts. 
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile 
• Fluency in English, both written and verbal 
• Good knowledge of the Nigerian Labor Law

go to method of application »

JOB DESCRIPTION

• These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Dikwa, Monguno, Biu, Mubi, Pulka, and Gwoza.
• We are looking for people who are passionate about helping refugees and people forced to flee. 
• If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic, passionate Monitoring, and Evaluation Coordinator to join our team in Jos, Plateau State.  

RESPONSIBILITIES

Role and responsibilities

• The M&E coordinator will support the implementation of the M&E strategy and processes. Using NRC’ standards, he/she will ensure that quality standards and learning are integrated into programme implementation. By promoting contextual data analysis/visualisation, the M&E coordinator will support the programme team in developing, update and consolidate planning, monitoring and learning tools. 
• He/she will provide technical and field support for the implementation of research, monitoring, and evaluation activities, data binning, and application/use of findings in coordination with technical teams. S/he will seek opportunities to ensure effective impact and outcome measurement, documentation, and dissemination of lessons learned.

Generic responsibilities 

• Adherence to NRC policies, guidance and procedures.
• Support and contribute to the development and implementation of M&E systems, including M&E SOPs, guidance and tools.
• Support programme staff in planning for and executing M&E, including, data collection methodology and tools and data management, analysis and use.
• Support the implementation, dissemination and use of evaluations, assessments and monitoring data in programme development, adjustment or review.
• Contribute to organisational learning through supporting specific analysis, lessons learned and reports.
• Contribute to capacity building and training of programme and M&E support staff on M&E.

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus, and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• Implement systems to promote evidence-based decision-making through quality programming and effective programme and project performance at the country level. Ensure that the country office delivers on internal and external M&E requirements and standards promptly and with quality data. 
• Contribute to project and program planning, kick-offs, and review meetings, including preparing and sharing monitoring data on progress and challenges.
• Support programme team to develop requisite M&E tools (M&E matrix, indicator reference protocols, Indicator performance tracking tables and quality benchmarks). 
• Ensure planning tools are context-sensitive and ensure that gender is integral to M&E activities.
• Technically support needs assessments, post distribution monitoring surveys and outcomes surveys.
• Analyse data focusing on correlation, causation and provide quality support and advice to programme team, including through field monitoring visits, inputs to programmatic reports and quality control of distributions and post distributions. 
• Refer to NRC’s standards and processes and support monthly data review, assess gaps and develop plans to fill those gaps in consultation with the program team.
• In close collaboration with programme staff, ensure that monthly data are reviewed and entered into an internal data management platform.
• Support project, program and country regular monitoring and reporting, including internal and donor reporting so that reports are evidence-based and include relevant quantitative and qualitative data.
• Provide capacity building, coaching and training to programme staff to ensure that M&E standards is consistently and systematically integrated in all programmes/ projects. 
• In collaboration with the M&E Manager, develop a monthly M&E report to present trends, gaps at the country level. 
• Develop a systematic method of capturing qualitative stories and project effects on beneficiary communities.
• Work with technical and field teams to identify key methodologies to enable advocacy and campaigning impact measurement, document lessons learnt and disseminate findings. 
• Maintain a central and systematic information and knowledge management system whereby relevant project information, data and lessons of programs are accessible for use as required.
• Support that learning is built into programme activities, ensuring that findings and lessons learnt are shared and used in an appropriate way to inform ongoing implementation and future programming.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Head of Programmes
• M&E Manager
• Core competency specialists
• Programme managers and coordinators
• Grants manager
• Senior M&E and M&E Officers
• Data focal points

QUALIFICATIONS

Professional Competencies

These are skills, knowledge, and experience that are important for effective performance. 

Generic professional competencies for this position: 

• At least 4 years’ experience in an international NGO preferably in an emergency or post-conflict setting, including M&E capacity and systems development.
• Thorough experience with and knowledge of principles and current approaches to monitoring and evaluation in relief and development programs, using both quantitative and qualitative methods.
• Understanding of data and information needs for program management and decision-making.
• Experience in capacity-building efforts using formal and non-formal methods.
• High-level English language proficiency (speaking, reading, writing)
• Good organizational skills, the ability to pay close attention to detail and report promptly.
• A flexible and initiative-taking attitude with the ability to be proactive in working with others and have very good interpersonal skills.

Context-related skills, knowledge, and experience: 

• Good communication and interpersonal skills
• Strong organisational and team working skills
• Good cultural awareness and sensitivity
• Highly approachable, trustworthy and confidential
• Advanced English Language level (Business English is a plus)
• Knowledge of the NGO operations and the dynamics of the humanitarian sector is a plus
• Ability to synthesise a considerable volume of technical material.
• Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, Access). 
• Experience in using at least Stata, Nvivo, CAPI systems (CSPro, Kobocollect) and Power BI. Knowledge of ArcGis, Gretl, Salford-Predictive-Miner (SPM), XLMiner, WasHMIS collect, Tableau is a plus.
• Good experience in classification, regression, missing value analysis, data binning and clustering/segmentation.

Behavioural competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies and the following are essential for this position:

• Strategic thinking 
• Planning and delivering results
• Working with people 
• Communicating with impact and respect
• Diplomatic skills
• Integrity
• Convincing
• Rationality
• Flexibility
• Handling insecure environments

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: 

• The Job Description
• The individual Work- and Professional Development Plan
• The Competency Framework

go to method of application »

JOB DESCRIPTION

• These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Dikwa, Monguno, Biu, Mubi, Pulka, and Gwoza.
• We are looking for people who are passionate about helping refugees and people forced to flee. 
• If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate Education Coordinator to join our team in Jos, Plateau State.  

RESPONSIBILITIES

Role and responsibilities

The purpose of the Education Project Coordinator position is to ensure effective implementation of NRC’s education portfolio at area level, and the Project Coordinator will be responsible for the following tasks: 

• Adhering to NRC policies, guidance, and procedures
• Directly line managing one Education Officer and two Education Assistants and providing them with technical and administrative support in their duties.
• Identifying capacity gaps and providing informal capacity development for staff.
• Preparing monitoring documents, workplans, activity reports, spending plans and procurement plans for project activities. 
• Ensuring that quality activities are implemented on time and in compliance with organizational and donor requirements.
• Conducting regular field visits to project locations to ensure timeliness and quality of implementation in the field and provide regular updates on project status.
• Applying protection and prevention mechanisms in all project activities and interactions to ensure the safety and wellbeing of staff and beneficiaries. 
• Managing and monitoring project budgets and ensuring spending is compliant with the project budget.
• Representing NRC in meetings and coordination with education actors in the area, communities and LGA education and government representatives.

 Critical interfaces

The Education Project Coordinator will interact with the following:

• Project planning and implementation: Education Specialist and Project Manager,
• Area operations: Area Manager, Finance Coordinator, Logistics Coordinator
• Staff capacity building:  Education Specialist, Project Manager and L&D

Context specific skills, knowledge, and experience:

• Knowledge of the humanitarian situation and implementation challenges in Nigeria
• Fluency in at least one additional language of the project implementation area is preferred.
• Experience liaising with NGO and government education stakeholders at LGA level an asset

 Behavioural competencies

• Handling insecure environments 
• Managing resources to optimize results.
• Empowering and building trust
• Managing performance and development
• Planning and delivering results

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: 

• The Job Description 
• The Work and Development Plan 
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework

QUALIFICATIONS

• A minimum of 3 years of experience implementing and managing education projects
• Technical education expertise in education programming 
• Development of reports, workplans, budgets, procurement, and spending plans. 
• Experience managing and building the capacity of staff.
• Experience coordinating with local government and community representatives.
• Fluency in English, both written and spoken
• Fluency in spoken Hausa.
• Bachelor’s preferably in project management or education
• Experience in the field of education, peacebuilding, vocational education, or youth programming
• FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY