Career Opportunities at Simba Group

Key Elements of the Role

• Report to the Sales Manager
• Understanding the technical features and functionalities of the company’s products
• Reach out to corporate organizations through cold calling.
• Maintaining relationships with current clients and identifying new business opportunities with the
•  Present, promote and sell products/services using solid arguments to existing and prospective Corporate Organizations.
• Conducting in-depth research to identify market opportunities
• Examining the IT requirements of customers and suggesting appropriate products
• Conducting product demonstrations as and when required
• Promote the business benefits of Simbanet Products & Services
• Achieve agreed upon sales targets and outcomes within the schedule
• Presenting and negotiating service renewal contracts
• Gathering feedback from customers and providing after-sales support whenever required
• Tracking sales performance metrics and maintaining a record of the same
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Desired Skills & Experience·

• Bachelor’s degree in Marketing, Business Administration or a related field
• Minimum of 2 years work experience in the Sales department as an  Information Technology Sales Associate, or an equivalent position
• Proven ability to meet and exceed sales quota
• Tremendous customer advocate with exceptional networking and  relationship building
• Excellent oral and written communication skills 
• Must be proactive, self-motivated, driven, organized, creative, and possess superior communication and problem-solving skills
• Impeccable presentation skills
• Be a good team player
• Tech savvines

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Key Elements of the Role

• Report to the Technical Manager
• Providing onsite and remote support to customers.
• Engineer is responsible for managing customers’ Avaya infrastructure, providing 1st level onsite technical support, and Avaya contact centre end-user support.
• Investigates, resolve and handle Avaya related issues and problems.
• Implementation and Support of Avaya Components
• Availability and performance monitoring, routine preventive maintenance checks, fault finding and fixing, work with senior engineers or Avaya backbone engineers
• Avaya End-user training
• Routine Avaya system health checks and Backup
• Ensure all onsite support activities are logged on our ticketing platform.
• Trend analysis with recommendations on proactive steps to avoid service outage at assigned customer site 
• Perform periodic patch and minor system upgrades for customers
• Perform Configuration changes to fulfil customer requests
• Provide timely response to the customers and ensure the SLA is met
• Attend all assigned trainings
• Complete assigned exams
• Documentation

Desired Skills & Experience·   

• Minimum of Bachelor’s degree or HND in a related field,
• Minimum of 2 year’s work experience in Avaya Support   Engineering role
•  Technical Skills in Avaya IPO / Avaya Communication Manager and Avaya call center applications
• Telephony and networking knowledge.
• Providing technical support on-site or via remote-access systems.
• Excellent Customer Service skills
• Courteous approach