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Mopheth Group. is a Nigerian organization unique in her divine foundation with a world class culture. At Mopheth, we do not believe in just providing the best of services and products, we believe in building a workforce that is highly professional and of international standard.
We are an organization with a coherent corporate culture that promotes efficie...
Job Description:
As the Digital Business Manager, you will be responsible for overseeing all aspects of our online store operations, including website management, product listings, digital marketing, and team leadership. We are looking for a visionary leader with a strong business orientation and hands-on experience in digital commerce management.
Job Functions/Responsibilities
- Develop and execute digital commerce strategies to drive traffic, increase conversions, and maximize online sales revenue.
- Manage all aspects of the online store, including product selection, pricing, inventory management, and customer experience optimization.
- Lead a team of digital marketers, product listing specialists, and customer service representatives, providing guidance, support, and mentorship to ensure team success.
- Collaborate with cross-functional teams, including marketing, sales, and IT, to align digital commerce initiatives with overall business objectives.
- Analyze website performance metrics, customer behavior data, and market trends to identify opportunities for improvement and innovation.
- Implement digital marketing campaigns, including SEO, SEM, email marketing, and social media advertising, to drive customer acquisition and retention.
- Stay abreast of industry trends and best practices in digital commerce, digital marketing, and online retail, and make recommendations for continuous improvement.
- Monitor and report on digital commerce KPIs, performance metrics, and budgetary goals to senior management.
Requirements/Qualifications
- HND / Bachelor's degree in Business Administration, Marketing, or related field required
- Minimum of 4 - 6 years of experience in digital commerce management, preferably in a retail or consumer goods industry.
- Proven track record of success in driving online sales growth and managing digital commerce operations.
- Strong business acumen and strategic thinking skills, with the ability to develop and execute digital commerce strategies aligned with business goals.
- Experience managing digital marketing campaigns and working with digital marketing tools and platforms.
- Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team of professionals.
- Hands-on experience with digital commerce platforms, content management systems, and analytics tools.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Why Join Us:
- Competitive salary and benefits package, including HMO and Pension Plan.
- Opportunity to lead and grow within a reputable retail company at the forefront of digital commerce innovation.
- Dynamic and collaborative work environment, with opportunities for professional development and advancement.
Application Closing Date
13th March , 2024.
How To Apply
Interested and qualified candidates should send their CV to: ayok@mophethgroup.com using the Job Title as the subject of the mail.
If you are a visionary leader with a strong business orientation and hands-on experience in digital commerce management, we invite you to apply for this position. Please submit your resume and cover letter detailing your relevant experience and qualifications, including any websites you have managed. We look forward to welcoming you to our team and driving success in our online store.
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Job Description:
As a Digital Retail Customer Support Specialist, you will play a crucial role in delivering excellent customer service and support to our online customers.
Job Functions/Responsibilities
- Respond promptly to customer inquiries and concerns through various digital channels, including email, live chat, and social media, ensuring a high level of customer satisfaction.
- Assist customers with order placement, product inquiries, shipping updates, returns, and other service-related issues, providing accurate and helpful information.
- Process orders, returns, and exchanges in accordance with company policies and procedures, ensuring timely resolution and follow-up with customers.
- Collaborate with cross-functional teams, including logistics, sales, and product management, to address customer issues and improve the online shopping experience.
- Monitor online reviews and feedback, identifying trends and opportunities for improvement, and escalate issues as needed to management.
- Maintain accurate records of customer interactions, transactions, and inquiries, using CRM software or other tracking tools.
- Stay updated on product knowledge, promotions, and company policies to effectively assist customers and provide relevant information.
- Contribute to the development of digital customer service policies, procedures, and best practices, ensuring alignment with industry standards and customer expectations.
Requirements/Qualifications
- HND/BSc in any relevant field.
- Minimum of 3 - 5 years of experience working with eCommerce sites, preferably in a customer service or support role.
- Strong communication and interpersonal skills, with the ability to effectively engage with customers and resolve issues in a professional manner.
- Excellent problem-solving abilities, with a proactive and solution-oriented approach to customer service.
- Familiarity with CRM software, live chat platforms, and other customer service tools and technologies.
- Ability to work efficiently in a fast-paced environment, with a focus on delivering exceptional service and meeting customer needs.
- Attention to detail and accuracy in order processing, data entry, and documentation.
- Availability to work onsite at Victoria Island, Lagos, and flexible to work weekends or evenings as needed.
Why Join Us:
- Competitive salary and benefits package, including HMO and Pension Plan.
- Opportunity to work with a dynamic team in a fast-growing retail company with a strong online presence.
- Professional development and growth opportunities, with training and support provided to enhance your skills and advance your career.
- Convenient location onsite at Victoria Island, Lagos, with access to public transportation and amenities.
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