Job Openings at Danpris & Sons Nigeria Limited

Responsibilities

• We are currently looking for a candidate that will be able to create a pleasant flight experience for our guests.
• Understand the duties of your assigned position during flight and act your best.
• Ensure the satisfaction of passengers by answering questions and offering them assistance.
• Check cabin before take-off to ensure compliance to safety regulations.
• Welcome travelers on board and help them to their seats when necessary.
• Serve food and beverages and sell products.
• Give the “safety” presentation in a well-prepared manner.
• Monitor the cabin frequently for the entire duration of the flight.
• Adhere to established regulations and procedures.
• Remain calm and offer assistance to passengers in the event of an emergency.
• Give particular attention to passengers with special needs (children, disabled, elders, etc).
• Prepare accurate reports concerning any significant issues or happenings.

Requirements and Skills

• Interested candidates should possess a Bachelor's Degree, HND, Master's Degree, NCE, OND, SSCE / GCE / NECO or FSLC qualification in relevant fields with 1 - 5 years work experience.
• Proven experience as Cabin Crew or related customer service experience.
• Fluency in English and knowledge of additional languages is a strong advantage.
• Basic skills in MS Office.
• Customer-oriented approach.
• Clean, professional appearance and healthy constitution.
• Exceptional communication and presentation skills.
• Cool-tempered and patient with an aptitude in resolving issues.

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Responsibilities

• We are hiring a customer service representative to manage customer queries and complaints.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education Degree, or equivalent.
• 1 - 4 years work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.