Venture Success Manager, Nigeria at Founders Factory

The Role

• The Venture Success Manager (VSM) is obsessed with adding value to ventures and supporting them to achieve Product Market Fit (PMF) faster. As the day to day liaison for founders, VSMs build strong relationships with them, facilitating a positive founder experience and ensuring they get the most value out of the FFA partnership. This directly links to FFA’s vision of being the best partner for early-stage entrepreneurs in Africa.
• Together with the Venture Partner, VSMs are assigned to specific businesses that are going through the FFA investment process. They work closely with the Venture Partner to set goals with founders, and analyse risks across all businesses to prioritise interventions. While Venture Partners are responsible for creating a strategy for each business on getting to PMF, Venture Success Managers are responsible for its execution. This requires them to have a deep understanding of FFA’s methodologies and collaborate closely with the studio team who are responsible for executing the work. VSMs work with the team to create alignment, provide a POV on what needs to be done, assess a business's progress along the FFA Traction Framework and hold the team and founders accountable.
• FFA has a culture of experimentation and we are always seeking to improve our model and operations. The VSM plays a key role in experimenting around ways to improve our support of founders, as well as embedding best practice behaviours to facilitate collaboration, effective tracking and feedback loops.

Responsibilities include

• Executing on the strategic direction of a business including organising the internal team and the venture towards measurable outcomes.This includes:
• Working with the team and founders to establish and drive key metrics that benchmark as-is, and that can be used to track progress.
• Facilitating planning meetings with founders and the FFA team to ensure alignment on priorities and a path towards key outcomes.
• Attending venture Board meetings to provide any context necessary, and to get input from the founders and VP that might clarify areas of execution and strategy.
• Proactively taking on tasks and doing some of the work to take us closer to our goals.
• Driving continuous improvements to our team processes - collaborating closely with our studio, sourcing and portfolio teams. This includes imparting new ways of work and best practice in terms of collaboration and reporting.
• Facilitating a market-leading founder experience through collating and addressing founder feedback.
• Tracking and reporting on business progress and key metrics for internal and external stakeholders.

Requirements

• Experience in project, programme or product management ideally in a start-up, accelerator or VC firm.
• Ability to handle the complexity of working on multiple different businesses and workstreams all with different stakeholders, timelines and outcomes in parallel.
• Have an understanding of your unique skills and how they can contribute to a start-up and the FFA team. As well as having a desire and passion for learning from others.
• Demonstrated experience in developing success metrics, monitoring progress, and successfully delivering on project objectives, KPIs, etc.
• Execution focused, details oriented, takes ownership and loves solving problems.
• Highly self-directed with an ability to get a lot done with sometimes limited direction.