Ticketing and Reservation Agent at Green Africa

Experience Level: Intermediate

Job Role

• Book reservations and issue tickets to clients.
• Plan route and compute ticket cost, using schedules and computer.
• Make ticket booking, quote fare, and send to direct customers by email.
• Prepare and forward daily sales report to the Ticketing & Reservation Supervisor at every close of shift.
• Answer inquiries regarding information such as schedules, accommodations, procedure and polices.
• Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
• Prepare customer invoices and accept payment.
• Provide customers with travel suggestions and information sources.
• Respond to enquiries.
• Determines whether space is available on travel dates requested by customer.
• Educate and enlighten customer on the new and existing products of the company.
• Maintain accurate records and update PNR files