Technical Support Intern at MainOne

Responsibilities

The Technical Support Intern will be responsible for the following functions:

• Configure, test and provision customers on CRM platform.
• Coordinate 3rd party installation and support activities.
• Assign new requests/opportunities captured from MainOne website.
• Run weekly reports on incidents – opportunities and complaints.
• Network management and monitoring.
• Perform 1st level fault troubleshooting tasks.
• Liaise with OEM to resolve technical related issues.
• Liaise with vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams.
• Critically analyze customer complaints and issues with a bid to providing lasting solution.
• Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

• BSc/HND in a relevant study. 
• Excellent communication skills.
• Multitasking skills.
• CCNA will be an advantage.
• Previous experience in a similar position is an added advantage. 

Demands of the Job

• Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
• May be required to stay after office hours.
• Job requires a lot of patience, and exemplary communication skills.