Supermarket Manager at Louis Valentino Nigeria Limited

POSITION SUMMARY

• We are seeking to hire a Supermarket General Manager who will be responsible for overseeing all aspects of the store's operations and ensuring its overall success.
• Your primary objective is to maximize sales, profitability, and customer satisfaction while maintaining a productive and efficient work environment.

JOB RESPONSIBILITIES:

• Provide effective leadership to the entire store team, including department managers, supervisors, and other staff members.
• Set clear goals and objectives for the store and communicate them to the team.
• Develop and implement strategies to achieve sales targets, increase profitability, and enhance customer service.
• Foster a positive work environment, promote teamwork, and motivate employees to perform their best.
• Hire, train, and evaluate employees, ensuring they have the necessary skills and knowledge to excel in their roles.
• Oversee all day-to-day operations of the supermarket, including inventory management, stock control, and merchandising.
• Ensure compliance with health and safety regulations, food quality standards, and other applicable laws and regulations.
• Monitor and analyze sales and financial reports to identify trends, address issues, and make data-driven decisions.
• Optimize operational processes to improve efficiency and reduce costs while maintaining high-quality standards.
• Maintain relationships with suppliers, negotiate contracts, and ensure timely delivery of goods.
• Maintain a strong focus on customer satisfaction and strive to exceed customer expectations.
• Implement strategies to enhance the overall shopping experience and build customer loyalty.
• Address customer complaints and resolve issues promptly and effectively.
• Monitor customer feedback and use it to improve service and product offerings.
• Develop and execute sales and marketing plans to drive customer traffic and increase sales.
• Monitor market trends, competitor activities, and customer preferences to identify opportunities for growth.
• Collaborate with the marketing team to develop promotional campaigns, advertising initiatives, and pricing strategies.
• Monitor the effectiveness of marketing efforts and make adjustments as necessary.
• Develop and manage the store's budget, including sales targets, operating expenses, and profitability goals.
• Monitor financial performance, analyze variances, and take corrective actions when needed.
• Control costs and expenses to ensure the store operates within budget.
• Implement effective loss prevention measures to minimize theft and maximize profitability.
• Represent the supermarket in the local community and establish positive relationships with customers, community organizations, and local businesses.

JOB REQUIREMENTS AND QUALIFICATION

• Minimum of a bachelor's degree in business administration, retail management, or a related field is typically preferred.
• Significant experience in supermarket or retail management is typically required, preferably in a leadership role. This can include managing store operations, overseeing staff, and implementing sales and marketing strategies.
• Strong leadership abilities
• A deep understanding of supermarket operations, including inventory management, merchandising, pricing strategies, and profit margins, is crucial.
• Customer service focus. Strong customer service skills, the ability to handle customer complaints, and a dedication to meeting customer needs are important qualities.
• Excellent verbal and written communication skills
• Problem-solving and decision-making abilities
• Proficiency in financial management, budgeting, and cost control
• Knowledge of industry trends
• Flexibility and adaptability
• Tech Savvy