Software Engineer (Full Stack) at Leadway Assurance Company

Role Overview

• As a Full Stack Software Engineer, you will be responsible for designing, developing, and maintaining software applications that enhance the overall customer experience.
• You will work with a team of developers and collaborate with product managers to develop functional, user-friendly applications and tools that optimize customer interactions and satisfaction.

Primary Responsibilities

• Lead the design and development of software applications tailored to measure CX metrics, ensuring robustness, scalability, and usability.
• Implement data collection mechanisms to capture customer feedback through various channels, such as surveys, feedback forms, and interaction analytics.
• Develop algorithms and data processing pipelines to transform raw customer data into meaningful insights and metrics.
• Collaborate with data scientists and analysts to integrate advanced analytics techniques for deeper insights into customer behavior.
• Create intuitive and informative dashboards and visualizations to present CX metrics in a clear and actionable manner to stakeholders.
• Ensure the application provides real-time and historical views of CX metrics, enabling timely decision-making.
• Collaborate with internal teams to integrate the CX metrics application with existing CRM, analytics, and reporting systems.
• Work closely with UX/UI designers to ensure a user-friendly interface that enhances user experience.
• Work on both front-end and back-end development, ensuring the smooth functioning of customer-facing applications.
• Stay up-to-date with emerging technologies, trends, and best practices in software development and customer experience.
• Identify opportunities for process improvement and suggest enhancements to the application's functionality and user experience.
• Stakeholder Management: key stakeholders that the position holder will need to liaise/work withto be successful in this role.

Internal

• Business process owners (Life Insurance, General Insurance, Leadway Health, Leadway Asset Management, etc.).
• Product managers
• Quality Assurance engineers
• Other software developers
• DevOps Engineer
• IT Infrastructure & Operations team

External

• Partners i.e. insurance aggregators and intermediary IT teams
• External API providers i.e. Banks, government agencies, KYC/AML API providers, etc.
• Customers

Job Requirements

Education and training

• Bachelor's degree in Computer Science, Software Engineering, or a related field.

Work experience:

• [3+/5+/8+] years of experience years of experience as a Full Stack Software Engineer.
• Experience with front-end technologies such as HTML5, CSS3, JavaScript, and modern front-end frameworks such as React or Angular.
• Experience with back-end technologies such as Node.js, Express, and MongoDB or other similar databases.
• Knowledge of databases, SQL, and data modeling.
• Prior experience in the CX domain or working on customer-centric projects is advantageous.
• Experience with RESTful API development.
• Experience with object-oriented programming and design patterns.
• Experience with version control systems such as Git.

Knowledge & Skills

• Ability to write clean, efficient, and well-documented code.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Experience with serverless computing architectures.

Job Requirements

• Experience with containerization technologies such as Docker and Kubernetes
• Familiarity with Agile/Scrum development methodologies
• Personal Attributes
• Attention to detail; must be able to focus on the fine details while not losing sight of the big picture.
• Curiosity; always looking for better ways to solve problems
• Strong communication skills. Must be able to engage effectively with technical and non-technical stakeholders.
• Excellent analytical skills and the ability to understand business processes, analyze complex problems and develop effective solutions.
• Creativity; must be able to think creatively and develop innovative solutions to problems.
• Resilience; must be able to persevere through difficult problems and setbacks, staying focused on the end goal.
• Ability to work in diverse, cross-functional teams in a dynamic business environment.