Service Superintendent E&A at Wartsila Marine

Service Superintendent E&A

We are now looking for a Service Superintendent E&A to join our Field Service team at Lagos, Nigeria. The Successful candidate will report to the Field Services Operations Coordinator.

What will you be doing?

• Perform advanced troubleshooting on Electrical and Automation Product portfolios according to customer requirements as well as quality, health, safety, environmental, and cost targets.
• Lead and manage assigned team and related activities during the work execution.
• Have a broad knowledge of Wärtsilä equipment families.
• Proactively advise and promote available products and solutions to customers.
• Take responsibility as Team Leader supervising service engineers/sub-contractors on Power plant location.
• Take a leading role and assist with all work being carried out. Maintaining morale and team spirit.
• Independently perform major/complex repairs and complete overhauls/Troubleshooting on various Wartsila Portfolio Engine Automation and OEM Automation Packages.
• Be aware of the local work instructions for overhauling components and ensure they are understood and adhered to.
• Provide accurate and timely solutions whilst maintaining a high level of quality and service across all allocated jobs.
• Liaise with customer on site handling inquiries and technical queries.
• Actively advise and promote available products and solutions to customers.
• Liaise closely with the Service Coordinator to provide progress status of the assigned work and ensure service deadlines are met.
• Ensure that all activities on-site are carried out in accordance with the site safety rules and in compliance with the Company's Health and Safety obligations and is in line with applicable Quality, Health & Safety and Environmental Standards.
• Act as a mentor to less experienced engineers within the team. Coach and train them, assist in competence monitoring and approvals.
• Ensure that all timesheets (signed by customer) and expense reports are submitted on a weekly basis. When supervising Wärtsilä engineers, ensure that all timesheets and expense reports are completed correctly, signed by customer and also submitted on a weekly basis.
• Submit accurate and high-quality service work reports within 48 hours of returning home fro assigned jobs.
• Adopt a pleasant, adaptable attitude to assist Company staff with any "ad-hoc" duties that may be required.
• Carry out all tasks in such a way as to ensure maximum (internal and external) satisfaction at all times to the extent that this is within the employee's control.
• In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties within their capabilities which may result from changing circumstances, but which may not of necessity, change the general character or level of responsibility of the post.

You will shine in this role when you have

• A proven background within an engineering/service environment.
• Sound knowledge of Wartsila quality, safety, and environmental skills.
• A formal qualification within engineering e.g. BEng, HND/HNC or equivalent experience.
• Minimum 10 years relevant experience in Wartsila power plants and vessel electrical /automation systems.
• Pro-active and independent individual with a team player attitude.
• High attention to detail with a methodical approach & practical problem-solving skill.
• IT literate with knowledge of MS Office suite.
• Excellent communicator, written and verbal.
• Fluent in English, verbal and written.
• Willingness to learn, develop and gain a broad knowledge of Wartsila products