Service Business Coordinator at Medcourt Support Services Limited (MSS)

Position Objective:

A Service Business Coordinator will be responsible for managing various aspects of the business to ensure that services are delivered efficiently, customer satisfaction is maintained, and internal processes are optimized. He/She will play a pivotal role in ensuring the smooth operations of the business, effective communication, efficient coordination, and a strong focus on customer satisfaction and operational excellence.

Duties and Responsibilities are the following and any other Organization business as may be assigned to you.

• Customer Communication and Relationship Management: Serve as the main point of contact for clients or customers, addressing inquiries, concerns, and service requests.
• Build and maintain strong relationships with clients to understand their needs and preferences.
• Coordinate resources such as personnel, drivers, equipment, and materials to ensure timely and accurate service delivery.
• Work with the team to ensure that services are provided at top notch to customer/clients.
• Allocate resources efficiently, making sure that staff members are appropriately assigned to tasks and projects.
• Monitor resource utilization and availability to prevent overbooking or underutilization.
• Maintain accurate records of client interactions, service requests, appointments, and other relevant data.
• Generate and manage necessary paperwork, contracts, and documentation related to service delivery.
• Address any issues or concerns that may arise during service delivery, working to find quick and effective solutions.
• Collaborate with various departments to resolve complex issues that may impact service quality or customer satisfaction.
• Continuously assess and improve internal processes related to service delivery, aiming to increase efficiency and streamline operations.
• Identify bottlenecks or inefficiencies and propose solutions to enhance overall workflow.
• Monitor service quality and adherence to company standards, ensuring that all services meet or exceed client expectations.
• Gather client feedback and implement improvements based on their suggestions or concerns.

Qualification:

• BSC in business administration/management/marketing or any other related field.

Experience:

• At least 3 years related work experience in customer service, coordination, or administrative roles. Experience in Healthcare is an added advantage.