Service Advisior at Mechanic on the Go

Mechanic On The Go, a leading automotive service provider in Ikeja, Lagos, is seeking a highly motivated and experienced individual for the position of Service Advisor. If you have a passion for excellent customer service, a strong background in auto repair and maintenance, and the ability to supervise and coordinate workshop activities, we want you to be a part of our team.

Responsibilities:

Supervision of Repairs:

• Oversee and coordinate repair and maintenance activities in the workshop.
• Ensure that repairs are carried out efficiently and meet the company's quality standards.

Pickup and Drop-off Services:

• Drive to customers' houses to pick up and drop off their cars for repair.
• Maintain a professional and customer-friendly demeanor during all customer interactions.

Customer Communication:

• Explain repair and maintenance procedures to customers clearly and understandably.
• Provide accurate estimates for repairs, including labor and parts costs.
• Address customer inquiries and concerns promptly and professionally.

Inspection and Diagnostics:

• Conduct basic inspections and diagnostic operations on customers' cars, both in the workshop and at their houses.
• Identify and report additional repair needs to customers.

Qualifications:

Auto Repair Knowledge and Experience:

• Prior experience in auto repair and maintenance is essential.
• Strong knowledge of automotive systems, components, and repair processes.

Location:

• Reside in or close to Ikeja, Lagos, for easy access to the workshop and customers' locations.

Driver's License:

• Possession of a valid driver's license is required.
• Ability to drive responsibly and safely.

Evaluation Period:

• There will be an initial evaluation period of 3-4 weeks to assess your performance and suitability for the role. At the end of this period, a decision will be made on whether to continue the employment relationship.