Senior Associate, Acquiring and Switching at Flutterwave

The Role: 

As a Senior Associate, Acquiring and Switching, your primary responsibility will be overseeing and optimizing the processes related to enabling merchants to accept electronic payments and ensuring the seamless routing and processing of transaction data within our payment network.

Responsibilities include, but are not limited to: 

Inquiry Handling:

• Respond promptly to all inquiries and emails from banks, addressing concerns and providing accurate information.

Merchant Onboarding:

• Ensure the smooth onboarding of enterprise merchants, conducting thorough verification of provided documentation to mitigate identity and compliance risks.

Regulatory Compliance:

• Ensure strict adherence to both banks’ regulations and internal policies, maintaining a high standard of compliance in all dealings.

Bank Partner Support:

• Offer proactive and responsive support to all bank partners, fostering positive and collaborative relationships.

Transaction Routing:

• Efficiently route transactions for merchants across various acquirers, ensuring seamless and secure payment processing.

Exception Handling:

• Investigate exceptions raised by bank partners, working on remediation plans as needed to resolve issues promptly.

Error Rate Management:

• Track the rate of transaction routing errors and implement measures to reduce them, optimizing overall efficiency.

Process Enhancement:

• Recognize and suggest enhancements to processes, contributing to continuous improvement and operational excellence.

Merchant Assistance:

• Offer prompt assistance to enterprise merchants, taking responsibility for and promptly resolving all concerns to ensure high customer satisfaction.

Required Qualifications to be a Waver:

• Bachelor's degree in Business, Finance, Information Technology, or a related field;
• 4-6 years of relevant work experience preferably in the financial technology industry, with a focus on transaction acquiring and switching processes.
• Understanding of the payment industry.
• Familiarity with regulatory requirements and risk management in the electronic payments space.
• Ability to work with Microsoft suite (e.g. Excel)
• Ability to work in a cross-functional team.
• Excellent interpersonal, presentation skills and communication skills.
• Strong leadership, analytical and problem-solving skills
• Ability to identify errors.
• Ability to manage multiple priorities and meet set deadlines.
• Work goal-oriented based on minimum supervision.
• High sense of responsibility, accountability, integrity, and ethical standards.