Sales Service Representative at Soteria Eye Clinic

Responsibilities:

• Sales of frames, lenses and accessories to customers.
• Deep product knowledge of frames, lenses and accessories.
• Assist patients in the selection of eyewear appropriate to their ability to pay.
• Discuss customer’s needs, occupation and hobbies to determine best frames to suit lifestyle.
• Verify prescription glasses and notify patients when eyewear is ready for pick up.
• Inventory frames and accessories weekly and update bin cards.
• Maintain inventory of eyewear, accessories and supplies, along with the rationale for the ordering and selling of selected eyewear products
• Enter eyeglass, lens, contact lens and accessories orders in sales book.
• Provide information on choice of frames and accessories selected by patient to Cash Department.
• Contact patients regarding their materials (i.e., frames, contact lenses) which are ready for pick-up.
• Work with patients to provide patient education and how to use their new eyewear.
• Provide daily/ weekly & monthly reports.
• Work with Optometrist to ensure customer prescription are fulfilled in the event that prescription is not available.
• Maintain a record of debtors and make phone calls to ensure payments.
• Assist in the establishment and/or revision of guidelines, policies and warranties regarding the frames/ lens dispensary