Rigger / Technician at VDT Communications Ltd

Location: Ikoyi, Lagos
Reporting to: PoP Head
Travel: Yes
Category: Engineering
Department: Technical & Operations

Job Objective

• This role is responsible for ensuring the quick resolution of escalated faults from service management to avoid downtime and ensure that customer’s links are up and running at all times.
• This role is also responsible for carrying out site survey that aid accurate and quality installation.

Key Deliverables

• Expected End Results (“WHAT”) Key Result Areas (List the expected end results that must be achieved in order to fulfill the job purpose)
• Supporting Activities (“HOW”) (What are the key activities undertaken to achieve the desired end results?)

Responsibilities
Technical and Operational Strategy:

• Acting as installer on all approved links installation for new projects.
• Professional Rigging with good and protected link installation.
• Ensure that customers and client links are well managed by constantly responding to fault calls
• Ensure that site survey are conducted accurately to aid quality installation
• Ensure that all escalated faulty calls are fixed within target SLA for resolution.
• Ensure 100% up time availability at the PoP by constant monitoring of the links and trunks.

Service and Value:

• Ensure clients fault calls are attended to within SLA time frame.
• Ensures quality functionality of all installed links at client’s site before hand over.
• Reduce/eliminate repeat call on all worked on installation.
• Ensure all equipment are properly configured before installation to avoid damage and downtime.
• Ensure safety in rigging activities and equipment protection during installation.
• Assist in carrying out quarterly routine maintenance at the PoP.

Meetings and Documentations:

• Ensures proper documentation of all installed links, resolved faults for documentation and reference purpose.
• Ensure job completion forms are properly signed off with clients before leaving clients site.
• Ensures proper stock level of spares and equipment is captured and reported in the daily report.

Equipment Sourcing:

• Assist in the purchase of spares and accessories for installation from local supplier.

People Management:

• Work with POP Head and Rigger in harmonious working relationship to achieve organizational goals and objective.
• Ensure riggers are properly trained on how to effectively carryout any new installation and resolution of faults when the need arises.

Skills & Knowledge
Educational Qualifications & Functional / Technical Skills:

• Minimum of National Diploma in Electrical / Electronic Engineering / Telecom
• Relevant Experience (Type of experience and minimum number of years
• Minimum of 2 year experience in a telecommunication industry.
• 1 year Rigging experience in a Telecommunication industry

Attitude and Behavioral Traits:

• Excellent analytical and presentation skill.
• Excellent verbal and written communication skills.
• Ability to work under pressure.
• High sense of professionalism.
• Highly developed, demonstrated teamwork skills.