Retail Store Executive at Ntel Nigeria

Job Description

• Deliver consistent and quality customer service to all ntel's customers
• Respond promptly to customer enquiries and complaints and provide necessary after-sales support.
• Identify and leverage cross-selling opportunities.
• Assist with Customer activations.
• Keep a record of all Customer interactions (inquiries, comments and complaints), as well as details of actions taken.
• Maintain Customer database.
• Follow up on Customer interactions as required.
• Provide regular feedback on the efficiency of the Customer service process
• Prepare sales and other Customer service-related reports.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with a minimum of 2 years of work experience.