Relationship Officer at Eye Foundation Hospital

Location: Ikeja, Lagos

Job Role

• This role will support and implement activities to generate and improve revenue growth, profitability and impact for the organization with a focus on Health Maintenance Organizations (HMOs) and Corporate Organizations.
• This role is critical to building strong relationships and providing the highest level of support thereby contributing to the creation of long-term value and success of the company.

Key Responsibilities
Relationship Management (50%):

• Support the creation and effective management of new and existing clients (HMOs and Corporate organizations) partnerships and improve the company’s business network for improving providing sales opportunities.
• Ensure proper engagement with clients to promptly attend to their needs in the interest of the company.
• Help to deepen and grow existing client relationships by working alongside other team members to inform and educate internal and external stakeholders (clients) on the value of the company.
• Manage Requests for Information and (RFIs) and Partnership Requests and Proposals under guidance from the head of department. Ensure adequate and up to date information on clients are available to all units in order to guarantee seamless service to clients.
• Harmonize the needs and goals of internal and external stakeholders involved in the process to ensure answer quality and consistency.
• Maintain effective timely and consistent communication between the company and its key clients while ensuring alignment of expectations and client retention.

Sales (30%):

• Achieve revenue goals in terms of generating sales of company’s product offering.
• Conduct informed visits to prospective customers to present the company’s value proposition as it relates to their company and needs.
• Call on prospects (i.e. emails, phone calls, and in person visits) to qualify prospects for fit with our product offerings and to schedule appointments.
• Conduct regular research on potential customers (e.g. financial status, reputation, markets, etc.) to ensure appropriate targeting of viable prospects and the creation of a client database.
• Build understanding of details of the client relationships to assist with preparing briefs, sales pitches etc.
• Help to build a strong pipeline to achieve revenue goals.

Marketing (10%):

• Support the assessment, development, and presentation of appropriate products and service solutions to clients and prospects.
• Represent the company and present its product offering to potential or existing customers during events such as conferences, seminars, client events etc.

Others (10%):

• Undertake such other reasonable duties as may be required from time to time.
• Provide administrative support for business development and roll-out of new products, branches and outlets as appropriate.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with 2 years work experience.

Top skills & proficiencies:

• Proficiency in English and at least 1 other local language (Yoruba, Igbo, Hausa)
• Excellent organization skills
• Meeting Sales Goals
• Negotiation
• Sales Planning
• Build Relationships
• Market Knowledge
• Analytical and critical thinking skills
• Customer Service and Communication Skills.