Relationship Executive at Wendernek Consulting Limited

Key Responsibilities 

• Identify potential opportunities and advise the Business development and sales team to follow through.
• Ensure dedicated business relationships with clients and partners are maintained and grown.
• Review company practices to ensure clients get maximum satisfaction from the services provided.
• Conduct regular client visits in accordance with the company’s business value proposition and initiate modifications where necessary to better service the clients.
• Enlighten prospects and clients about the company’s products, services and special offers.
• Sell solutions using a diagnostic approach and by using a detailed understanding of the industry and client needs to form a holistic view of the client’s business.
• Attend to client complaints, quandaries and resolve issues promptly.
• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
• Work with internal departments to ensure company meets clients’ expectations.
• Oversee customer relationship management system.
• Assist with mending disengaged or fractured relationships where they exist.
• Harness internal relationships to better address clients' needs and to maximize the company’s profits.
• Respond to and investigate client and participant queries and ensure action is taken with agreed service levels.
• Conduct in-depth needs assessments to better understand each client's requirements.
• Identify a range of company offerings that could meet the goals and values of each client.
• Maintain the risk oversight including operational, reputational and compliance.

Requirements / Qualification

• Degree in Sales, Marketing, Finance, Communication, Management or a similar discipline.
• At least three (3) years prior experience as Relationship Executive or in related role.
• Familiarity with Customer Relationship Management (CRM) software and procedures.
• Ability to forge profound working relationships.
• Strong interpersonal and collaborative skills.
• In-depth knowledge of effective sales and negotiation tactics.
• Outstanding verbal and written communication.
• Ability to lead and work within a team