Recovery Portfolio Officer at Ecobank Nigeria

Job Description
Financial:

• Ensure budgeted items are achieved and possibly surpassed.
• Maintain profitable relationship with Recovery Agents/Receiver Managers
• Prudent use of Bank assets deployed to assist on the job.

Process:

• Prepare weekly/monthly Affiliate and Group recovery reports.
• Preparation of detailed breakdown of monthly spooled Memorandum portfolio from the Memo Portal into regions.  
• Circulate the monthly Memorandum portfolio of the bank with the Business Segments.
• Prepare CBN monthly return report for debt recoveries.
• Prepare Recovery Bank MPR and other presentation slides.
• Weekly and monthly proof of balances in both Memo recovery account and Agent collection account.
• Weekly Spooling of memo GL accounts on BO to review the entries and balances on the account.
• Daily calls through bulk customers with low balances who are owing the bank to pay up their bad debts.
• Onboarding new DRAs and assigning accounts to new DRAs
• Management of DRAs and settling commission of DRAs.
• Review and appraise of debt recovery agent’s performance from time to time.
• Posting Memo recoveries on the Memorandum portal
• Reconciliation of the Memorandum portal entries
• Collation and management of the Daily Activity Reports of Recovery Officers
• Responding to all correspondences to the Recovery Bank by customers within 24hrs maximum and/or sending out hold mails.
• Management of the Recovery Bank Depository link records.
• Maintaining digital records of all debtors’ engagement and documents
• Backs up for the Recovery Bank Administrative Officer.

Customer:

• Relationship officers
• Remedial Officers
• Recovery agents
• Branches
• Debtors
• FINCON
• Legal
• Credit Administration.

Requirements

• Candidates should possess a Bachelor's Degree.