Program Manager, Nigeria at Viamo

About the role

You will report to the Senior Program Manager, and this position will be based in Abuja. Your role is to drive impact, working with partners to develop and launch innovative and effective digital engagement campaigns via mobile. Your role is to ensure that every project and programme is implemented to the delight of our partners who deeply care about the impact of their projects. Specifically, you will be Viamo’s program lead on assigned projects, across various sectors, including but not limited to health, agriculture, education, financial inclusion and governance.

Key Responsibilities

• Work with partners to design and launch effective mobile engagement projects.
• Delight our partners with high quality, timely execution of programme activities.
• Manage the implementation of projects for partners according to the project objectives.
• Supervise qualitative and quantitative research and other field activities.
• Conduct data analysis and report on the results of project and programmes
• Solicit and document client feedback, including needs and expectations to inform the ongoing development of Viamo’s offerings.
• Support the compilation of project work plans and deliverables for each project under supervision.
• Monitor and contribute to the implementation of these work plans according to the agreed timelines.
• Prepare weekly/monthly reports on the implementation of the project according to the format suggested by the Team Leader.
• Support the logistical preparation of field trips for consultants and program staff.
• Assist in the organization of content development workshops, field testing and all other field activities.
• Support the facilitation of trainings and content development workshops as needed.
• Support the team in the preparation of the various administrative documents required.
• Support the team in dispatching materials and equipment for consultants and monitoring their returns at the end of the missions.

Key Performance Indicators

• Partner satisfaction: Happy clients measured through client satisfaction surveys.
• Execution of program deliverables: Projects implemented according to the contracts / workplans and budgets.
• Impact: number of unique listeners and engagements.
• Revenue: Project invoicing according to schedule

Team and Reporting Structure

• Reports to the Senior Program Manager.
• Works closely with the global Design and Implementation teams.

Location

• Based in Abuja, with travel to regions, as needed.

Profile

Required

• University degree and 5+ years of demanding professional experience in a client-facing role, and demonstrable interest in the use of technology for development.
• Previous experience with USAID-funded projects.
• Experience either directly from the development sector working with or for NGOs or with private sector companies with NGO clientele.
• Excellent project and programme management skills with emphasis on customer service.
• Independent thinker and problem solver with proven experience in a fast-paced environment.
• Great in multi-tasking and managing numerous complex projects at one time.
• Proven ability to work independently and with minimal supervision.
• High degree of flexibility and willingness to adapt to new tasks.
• Excellent attention to detail, thorough and meticulous with all tasks.
• Quantitative and analytical skills – including experience with large data-sets and data analysis.
• Technically proficient with software programs, and the desire to learn and embrace more.
• Excellent report writing skills.
• Experiencing working with national and local stakeholders in Nigeria.
• Excellent financial donor reporting abilities.
• Experience with Human-Centered Design and Social Behavior Change Communication is strongly desirable.
• Prior experience with international development projects is a major plus.
• Prior experience working in content development for mobile is a plus.
• Fluency in English.

Desirable

• Experience living and working in Nigeria.
• Knowledge of national languages.
• Experience in managing multi-sectoral projects would be a plus.
• Experience in Social Behavior Change (SBC) and in the design / implementation of qualitative research and /or communication monitoring and evaluation.
• Experience working as part of a consortium team and/or with matrix management.
• Experience in business development. A history of submitting winning applications to international donors is an asset.