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  • Posted: Apr 29, 2024
    Deadline: Not specified
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    PressOne Africa is an early-stage startup helping entrepreneurs retain their customers, through a centralised voice communication platform. We are on a mission to help entrepreneurs across Africa build more customer-centric businesses.
    Read more about this company

     

    Product Manager - Onboarding & User Engagement

    Role Overview:

    • As the Product Manager - Onboarding & User Engagement, you will bridge the gap between our products and our users.
    • Collaborating closely with customer support, you’ll spearhead efforts to streamline onboarding processes, enhance user engagement, and drive product adoption.
    • We're looking for an individual who is driven by data-driven decision-making and is dedicated to creating outstanding user experiences.

    Key Responsibilities:

    User Onboarding:

    • Optimize user onboarding processes to ensure a seamless and engaging experience for new users.
    • Analyse onboarding metrics and user feedback to identify areas for improvement in the onboarding journey.
    • Collaborate with cross-functional teams to implement intuitive onboarding enhancements and monitor their effectiveness.
    • Increase Signup to Customer Metrics rate to > 15% per week by end of Q2, 2024.
    • Achieve 95% Customer Onboarding Satisfaction score of 5 by June, 2024.

    User Engagement & Retention:

    • Implement strategies to increase user engagement and retention rates.
    • Analyse user engagement metrics and conduct regular A/B tests to identify opportunities for improvement.
    • Work closely with the marketing and content teams to develop engaging content and campaigns to drive user engagement.
    • Achieve 65% retention rate by end of Q2, 2024.

    Data Analysis:

    • Dive deep into data analytics to uncover actionable insights about user behavior and product performance.
    • Translate data insights into actionable recommendations to enhance user experiences and inform product decisions.
    • Monitor key performance indicators (KPIs) related to onboarding and user engagement to track progress and measure success.

    Cross-Functional Collaboration:

    • Collaborate with the customer success, product engineering, marketing, and sales teams to align onboarding and user engagement strategies with overall business goals.
    • Serve as the voice of the user, advocating for their needs and preferences in product discussions and planning sessions.

    Requirements

    • Bachelor's degree in Business, Marketing, Computer Science, or a related field.
    • 2+ years of experience in product management and business analysis.
    • Strong analytical and data-driven mindset, with proficiency in data analysis tools and techniques.
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
    • Experience working in an agile environment and familiarity with agile methodologies.
    • Passion for user experience, with a keen eye for detail and a commitment to delivering high-quality products.
    • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

    Method of Application

    Interested and qualified? Go to PressOne Africa on pressone.zohorecruit.com to apply

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