Product Manager (FinTech) at Terawork

Job Responsibilities:

• Interpret user research, quantitative and qualitative data to make informed product decisions, distinguishing between user needs and user wants, and recognizing that users may not always be able to articulate their needs.
• Create product and service roadmaps, working closely with the team’s delivery manager. Use product descriptions and iterative delivery plans to assign priorities and make informed decisions.
• Be responsible for the entire product/service lifecycle. Continue to improve the product/service post-launch through effective analysis of qualitative and quantitative user data, including offline data from call centres etc.
• Plan product communication for launch and at key points during the product lifecycle.
• Foster strong collaboration and communication with internal and external stakeholders, including developers, designers, marketers, customer support, and external partners.
• Manage user-centered design principles throughout the product development process.
• Conduct in-depth market analysis to identify trends, competitive landscape, and opportunities for product/service differentiation.
• Implement agile development methodologies effectively to streamline product development, improve responsiveness to user needs, and ensure efficient team collaboration.
• Proactively identify potential risks and challenges in product development and formulate risk mitigation strategies.
• Data-Driven Decision-Making: Leverage data analytics tools and platforms to make informed decisions. Continuously monitor key performance indicators (KPIs) and metrics, adjusting strategies based on real-time insights.
• Ensure the highest quality standards for products and services by implementing rigorous testing and quality assurance processes.
• Develop comprehensive customer journey maps to visualize the end-to-end user experience. Identify pain points and opportunities for improvement in the user journey.

Required Qualifications:

• 3+ years product management experience, preferably with CRM or Sales Automation solutions
• Direct experience working with Sales Automation solutions such as Sales Force, Field Assist, Bizom, Sales Diary or others
• Technical background
• Agile, adaptable and capable of delivering new products and features iteratively
• Experience in obtaining and synthesizing customer feedback, assessing needs, and integrating into a cohesive design
• Ability to understand and communicate architectural requirements, preferences, and limitations
• Excellent communication skills (written and oral)