Operations Support Specialist at Vantegral Consulting

Our client is looking for an Operations Support Specialist to join their team to work in an OML

Responsibilities:

• Provides additional administrative support to the organization for various tasks and projects;
• Work in a team environment and assist others as applicable;
• Provide support to other areas of the Company as requested or assigned;
• Work in a team environment to knowledge share and follow standard processes;
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field;
• Monitor and coordinate federal and regulatory compliance activities;
• Promote culture of safety, compliance, teamwork and continuous improvement;
• Support and manage special projects that may be assigned;
• Able to work independently with little direction and multi-task and handle various events at once while being extremely productive and timely;
• Ability to work in multiple software applications to identify resolution to driver events;
• Be the first impression to MassMutual’s candidates and new hires by staffing the Human Resources front desk;
• Diagnose and resolve problems and enter data into driver tracking system;
• Exercise appropriate level of independent judgment on Company proprietary and confidential matters;
• Work closely with field personnel to resolve driver events;
• Daily office tasks such as filing, recording, maintaining records, running reports, indexing and imaging.

Requirements:

• Ability to navigate through multiple computer applications simultaneously;
• Proven ability to deliver effective customer service;;
• Must have Troubleshooting and problem solving skills;
• Proficient knowledge of Microsoft Office programs;
• Requires reliable individual that can work in a fast-paced environment;
• Minimum 10 years of relevant experience required;
• Must accept constructive criticism;
• Knowledge and experience in PC and Mainframe applications;
• Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member;
• Candidate must be proficient in utilizing PEX;
• Experience with PEX, SharePoint, data analysis, data visualization, and advanced understanding of Excel;
• Outstanding written and verbal communication skills;
• Excellent communication, interpersonal, and time management skills;
• Call center or rental counter experience preferred.