Operations / Digital Marketing Manager at Kest Professional Services

Role Summary

• The Operations / Digital Marketing Manager will focus on the company's online customers, ensuring continuous engagement, to increase market share and sales

Key Responsibilities
Digital Marketing:

• Implement approved online marketing strategy
• Develop suitable content to attract the company's target market
• Design and implement online campaigns to attract new customers and generate sales
• Creatively employ various online channels and platforms for marketing the company's products
• Identify and exploit new markets to increase sales
• Liaise with store to ensure consistent prompt, efficient and professional service to customers
• Resolve customer complaints
• Track analyze and report marketing data for effective decision making.

Operations Management:

• Coordinate daily operations activities to ensure seamlessness.

Reporting:

• Submit daily sales report
• Submit data analytics report periodically.

Customer Relationship Management:

• Keep track of online customers, ensuring excellent delivery to engender repeat purchases and referrals
• Implement formal customer feedback mechanisms.

Requirements

• Candidates should possess HND / Bachelor's Degrees with 0 - 3 years relevant work experience.
• Proven experience in digital marketing
• Proven experience in selling commodities
• Excellent communication skills
• Passion to work in the food and beverage industry.