Operation Manager at WorkCentral Nigeria

Job Description:

• As the Operations Coordinator, you will play a pivotal role in ensuring the smooth day-to-day operations of our co-working space.
• Your primary responsibility will be to create a welcoming and productive environment for our members, overseeing various aspects of the space to ensure their needs are met.
• You will be the heartbeat of our co-working community, fostering collaboration, and ensuring a positive experience for all.

Responsibilities:

• Member Services: Greet and assist members and guests, addressing their inquiries, providing tours, and offering support throughout their stay.
• Facilities Management: Oversee the maintenance and cleanliness of the co-working space, meeting rooms, and common areas to ensure a comfortable and professional atmosphere.
• Event Coordination: Organize and coordinate events, workshops, and networking opportunities to promote community engagement and member interaction.
• Vendor Management: Manage relationships with vendors, ensuring the timely delivery of services and resolving any issues that may arise.
• Administrative Tasks: Handle administrative duties, including billing, invoicing, and membership onboarding, with a keen eye for detail.
• Health and Safety: Implement and maintain safety protocols, including emergency procedures and adherence to health regulations.
• Community Building: Foster a sense of community among members, encouraging collaboration and networking opportunities.
• Space Optimization: Continuously evaluate the space usage and suggest improvements to enhance member experience and increase efficiency.

Qualifications:

• Previous experience in a similar role, preferably in the co-working or hospitality industry.
• Exceptional organizational and time management skills, with a proactive approach to problem-solving.
• Strong interpersonal and communication abilities to engage with members and team members effectively.
• Tech-savvy with proficiency in using productivity tools and software.
• Ability to thrive in a fast-paced, dynamic environment, adapting quickly to changing circumstances.
• Knowledge of Lagos and its local business landscape is a plus.