Network Surveillance Specialist at IPI Power Tech Nigeria Limited

About the job

Essential Functions;

• Monitoring, escalating and providing necessary assistance to field engineers in ensuring 99.99% availability of sites.
• Managing and maintaining IPI’s monitoring systems and providing status and performance reports on Network, ISP services and facilities
• Executing fault handling and escalations, while identifying and responding to faults on the systems and networks in liaison with contractors
• Conducting routine checks by logging details of Generator Run hours, Diesel Levels and routine services while validating references and monitoring templates.
• Ensuring detailed implications of MTTR in order to surpass SLAs
• Providing Tier-3 support for co-location sites.
• Interpreting external alarms to ensure availability of power on all sites.

Qualifications/Skills/Abilities;

• First Degree in Electrical/Telecommunications/ Computer/Information Systems or any related discipline.
• 1-3 years’ experience in similar role in telecom sector.
• Experienced in NOC operations and use of relevant tools.
• Experience in service delivery and support process handling will be an added advantage.