Network Service Delivery & Support Engineer (Abuja) at IpNX Nigeria Limited

Purpose of the Job

Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.

Expected Key Results

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX network as well as for enterprise customers as per agreed set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
• Recommend areas of improvements, product enhancements including new platforms, features and services that meet present and future needs of the voice communications business.
• Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
• Provide remote and occasional on-site support for all enterprise network deployments where required.

Educational Qualifications

• Bachelor’s Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum)

Functional Skills

• At least 1 year experience within the telecoms space as a Network/Communications Engineer
• A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
• A good grasp of technical (wireless & wireline) installations and willingness to learn more
• Practical Experience with Network Connectivity Devices (Routers & Switches)
• Experience with LAN/WAN Network Design and Configuration
• Good working knowledge of Microsoft Office Suite [including MS Project & Visio]

Work Experience

• At least 4 years in telecommunications industry

Other Requirements

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning