Network Operations Engineer at Layer3

About the job

JOB SUMMARY:

The Network Operations Engineer is a position of relevant technical experience responsible for providing the technical expertise necessary to install/activate, manage, upgrade, and validate Layer3's complex IP network and to ensure optimal services to customers.

The Network Operations Engineer is accountable for:

• Provisioning, Managing and Troubleshooting: TCP/IP Networking, Routing and Switching, MPLS Layer 2 (VLAN) and Layer 3 Networking

• Working with outsourced field technicians remotely to activate and troubleshoot customer premise equipment including: Routers, Switches, SD-WAN appliances, Firewalls, Paging Equipment, and other customer premise equipment as required

• Repairing necessary moves, adds, changes, and deletions that have been escalated as they could not be handled by Customer Support staff

• Verifying that basic troubleshooting steps were followed, according to documented processes, before escalation

• Assisting Customer Support staff in handling escalations and ensuring that they retain ownership and remain involved until the problem is fully resolved

• Providing support and education to Customer Support staff following to facilitate direct resolution without escalation for future events

• Helping provide ongoing training for Customer Support staff to ensure that proper troubleshooting steps are followed prior to escalation

• Updating diagrams and documentation following changes made as a result of a repair or moves, adds, changes, and deletions and all documentation remains current and accurate

• Relaying escalations to other members of the engineering team following process

• Taking ownership of the customer issues to ensure satisfactory resolution of the problem

• Ensuring that changes requested by the customer during implementation are given to sales and addendums signed before any services are changed.

• Supporting the activation of products and services in cooperation with Implementation Managers when services are “turned up”.

• Implementing change requests for customers including working with the following technologies: TCP/IP Networking, Routing and Switching, MPLS, Layer 2 (VLAN) and Layer 3 Networking, IPS, Single Sign-On, 802.1x, VPN.

• Administering, supporting, and maintaining infrastructure components and document procedures to guide resolution process.

• Researching technology related products and makes recommendations based on business or operational requirements

• Working with third party service providers to resolve operational issues

Education and Experience:

• Associates Degree in Computer Science, MIS, Engineering, Networking, (or related major) with minimum of 4 years experience in Telecommunications, Engineering, or a similar industry - required

• Minimum of JNCIP or CCNP certification a must...JNCIE or CCIE will be an added advantage

• Advanced understanding of networking concepts such as TCP/IP, VOIP, QOS, SIP, RTP, BGP and OSPF - required

• Understanding of IP routing and switching - required

• Understanding of IPv4, IPv6, & QOS - required

• Knowledge of IP Telephony and Telecom Technology - required

• Understanding of Network Security design, concept and product knowledge including firewall, IPS, Single Sign-On, VPN, IPSEC, as well as other network security risks and compensating controls - preferred

• Experience with Firewall administration - preferred

• Knowledge of configuring the following equipment: Juniper, Pulse Secure, Cisco - preferred

• Experience with MPLS/VPN technologies - preferred

• Experience in server based technology, such as Microsoft and Linux - preferred

• Working knowledge and troubleshooting experience with firewalls - preferred

• Understanding of transport layer including Fiber, and Ethernet delivery methods – preferred