Network Engineer at Infinion Technologies

Job Purpose

• Network engineers, also known as network architects, design local area networks (LANs), wide area networks (WANs), and intranet networks within an environment.
• As a Networking engineer, you must be able to assess the data communication needs of a company, update existing infrastructure, and create network plans based on those needs.
• Additionally, you'll be required to present your plans to management and explain how they would benefit the company.
• To accomplish these tasks, network engineers need a thorough understanding of the company's business goals and the latest IT technology.

Principal Accountabilities

• The Network Engineer is responsible for deploying carrier-grade and reliable network infrastructure and services for customers following set SLAs.
• The Network Engineer will be responsible for planning, directing, and coordinating activities required to fulfill and support network services to customers. These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
• The Network Engineer will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution. Your key support responsibility includes researching, diagnosing, troubleshooting, identifying, and implementing solutions to resolve all network connectivity & system issues.
• The Network Engineer is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.
• The Network Engineer is also required to provide routine in-house training and mentoring for staff and other units where required.
• The Network Engineer will Install, configure, optimize, and maintain network connectivity infrastructure & systems for the Network as well as for enterprise customers as per agreed-set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%), and network quality by monitoring emerging incidents and initiating preventive actions.
• Recommend areas of improvement, and product enhancements incl. new platforms, features, and services that meet the present and future needs of the voice communications business. Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost-effective solutions that meet the business objectives

Requisite Qualifications And Experience

• BSC Computer Science / Computer Engineering / IT Related Disciplines
• At least 3 years experience as a Network/Communications Engineer
• Understanding of Communications Networks. Cisco Certified Network Associate (CCNA) is required. CompTIA Network+ or any other equivalent networking certifications are an added advantage.
• A good understanding of computer networks as well as some aspects of project management (Cisco Certification PMP is a bonus)
• A good grasp of technical (wireless & wireline) installations and a willingness to learn more
• Practical Experience with Network Connectivity Devices (Routers & Switches)
• Experience with LAN/WAN Network Design and Configuration
• Good working knowledge of Microsoft Office Suite [including MS Project &Visio]
• A good grasp of Wired & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
• High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
• Exemplary Communication Skills [written and verbal]; Ability to communicate effectively at all levels of an organization.