Monitoring Evaluation Accountability and Learning Officer at Action Against Hunger | ACF-International

Key responsibilities:

• To ensure that all assessment adhered to the SPHERE standards, and all new constructions and rehabilitation sites is of good quality and to meet the national standards;
• Ensure timely and quality data collection, (needs assessments, household registration, baseline/endline surveys, PDMs, KAP surveys, FDG, KII and others) by drafting the necessary quantitative and qualitative tools (ToR and data collection tools, including coding) for review and validation by the technical team;
• Perform timely and quality data analysis of MEAL data for different projects as needed through Excel or other statistical software for review and validation by the MEAL Manager and Field Coordinator;
• Ensure timely and quality reporting of MEAL activities implemented by their team (surveys, monitoring activities…);
• To also take lead in drafting and sharing all assessments and survey reports with the Field Coordinator and MEAL Manager;
• Support in recruitments, training and Supervision of enumerators during data collection;
• Support program teams, advocacy and knowledge management teams to identify lessons learned and best practices, and produce case studies and human interest stories through collation and analysis of MEAL inform;
• Provide support for donor reports and proposal inputs as requested by Field Coordinator, MEAL Manager, HOD or DHODs;
• Build staff awareness and commitment to a feedback and complaints mechanism, ensuring that all SOPs and ACF core policies are respected;
• Ensure setting up the different feedback and complaints response mechanism in relevant project locations;
• In remote management area, ensure the establishment of accountability focal person (training, regular meetings, tracking of their reporting requirements);
• Ensure the queries of callers using setup hotline are answered while respecting ethical and professional behavior in accordance with the ACF standard operating procedures and HAP guidelines;
• Ensure complaints are referred to relevant personnel within ACF and in particular sensitive complaints (level 4) are referred to senior management, as per SOP;
• Ensure the lodging all feedback, complaints and response in the FCM database, coming from all channels;
• Ensure complaints are closed within the appropriate timeframe;
• Validate FCM database on monthly basis;
• Refer program specific complaints to relevant program managers for resolution;
• Submit FCM specific project report for donor reporting when relevant;
• Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects. Ensure all documents and actions taken are documented, and feedback is given back to the complainant.

Position Requirements:

• Minimum of Degree in Economics, International Development, Statistics, Public Health, Demography or related subject, with previous experience working in humanitarian projects;
• At least 3 years of proven experience in the Monitoring, Evaluation, Accountability and Learning of humanitarian or development programs;
• Demonstrated knowledge of MEAL concepts and international humanitarian quality standards;
• Demonstrated practical experience with mobile data collection, fluent in English (both written and spoken skills);
• Experience of data collection, collation, analysis, and report writing;
• Professional, motivated, open, creative, mature, responsible, flexible and, culturally sensitive;
• Strong organizational and analytical skills, and ability to work under pressure;
• Excellent team, budget and project management and representation competencies;
• Commitment to and understanding of ACF aims, values and principles;
• Excellent computer skills, particularly with Microsoft Excel, spreadsheets, Sphere standard, SPSS, SPHINX, or other statistical packages;
• Willing and able to be based and travel regularly within remote areas, where services are limited;
• Previous experience with ACF or International NGO strong interpersonal and community norms understanding;
• Experience in community development programming, preferably in health, nutrition, food security and livelihoods or WASH;
• Experience in statistical analysis;
• Experience with participatory fieldwork methodologies;
• Knowledge of local languages (Hausa, Kanuri, Fulani, Shuwa, etc.).