Manager at SENCE Nigeria

Responsibilities:

• Develop the strategic direction for growing the company and increasing profitability.
• Provide strong leadership and management to employees while fostering a positive and motivating work environment, promoting teamwork, collaboration, and a strong customer service culture.
• Monitor and manage the financial performance of the company, including revenue, expenses, and profitability.
• Develop and implement strategies to optimize currency exchange rates and minimize risk associated with foreign currency transactions.
• Ensure accurate record-keeping, financial reporting, and compliance with relevant accounting standards and regulations.
• Oversee the day-to-day operations of the company, ensuring efficient and smooth processes.
• Identify and monitor currency inventory levels and coordinate with suppliers to ensure an adequate supply of currencies at competitive rates.
• Implement and maintain robust operational controls, security measures, and compliance procedures to prevent fraud, money laundering, and other risks.
• Ensure exceptional customer service by maintaining high service standards, resolving customer inquiries, and handling escalated issues promptly and professionally.
• Build and maintain strong relationships with corporate clients, banks, and other partners to enhance business opportunities and customer satisfaction.
• Stay updated on market trends, competitor activities, and customer needs to identify opportunities for service improvement and growth.
• Ensure compliance with all relevant laws, regulations, and licensing requirements related to bureau de change operations.
• Stay informed about changes in regulations and industry best practices, and update policies and procedures accordingly.
• Conduct regular internal audits and implement corrective measures to address any compliance gaps or issues.

Requirements

The requirements listed below are representative of the Knowledge, Skill and/or ability required to perform this job satisfactorily:

• A degree from a recognised institution.
• Minimum of 5 years experience working in a Bureau de Change company industry, with a solid understanding of its operations.
• Strategic thinker with strong knowledge of financial markets, exchange rates, and currency trading.
• Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team.
• Sound financial acumen and experience in financial analysis, budgeting, and financial reporting.
• Strong customer service orientation and the ability to build and maintain positive relationships with clients and partners.
• In-depth knowledge of regulatory compliance requirements and the ability to ensure adherence to relevant laws and regulations.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency in relevant computer software applications.