Manager Cargo Operations and Berth Planning at Hapag-Lloyd AG

• The Manager Cargo Operations and Berth Planning is responsible for the day-to-day successful operations of the organization. This job role is one of accomplishing work through others, assuring the development of the people in the organization through coaching and mentoring them. Manager Cargo Operations and Berth Planning assure the economic and efficient movement of cargo.
• The Manager Cargo Operations and Berth Plannings must work with urgency. Major challenges and rewards of this role come from working in a fast paced, ever-changing environment.

Essential Functions

• Day to day local management of Berth planning and Cargo operations, M&R and EQ. Primarily within Nigeria, but also to include other West Africa countries as directed by management.
• Establish effective high-level vendor relationships and ensure compliance with QEM targets.
• Ensure and monitor adherence to Standard Business Process in West Africa.
• Develop local SOPs for more efficient day-to-day operations based on local regulations and processes.
• Support the Regional Berth Planning Manager in obtaining Berthing windows with the Terminal and monitor operations versus prospects.
• Provide cost estimates/on ground arrangements for special cargo, such as break bulk and out-of-gauge (OOG) shipments, ensuring accurate pricing and cost calculations.
• Support the handling of dangerous goods (DG) containers with special requirements, such as Class 1 and 7, ensuring adherence to safety protocols and regulations.
• Planning movements of containers, chassis, etc. particular focus on:
• Transport (Truck & Barge) Empty Evacuation.
• No movement without Proper Vendor Agreement.
• Ensure 100% delivery on empty evacuation.
• Truck and Barge Tracking Off / On to be monitored daily.
• Additional cost on Trucking / Barge to be reported within one hour of activity.
• Communicate any issues or potential risks to Area Office.
• Arrange local port formalities, ensuring compliance with port regulations and facilitating smooth operations for vessels.
• Represent the company within the port community, maintaining positive relationships with port authorities, pilot stations, and other relevant entities.
• Facilitate commercial and company visits to terminals and Hapag vessels, coordinating schedules, providing necessary information, and ensuring a smooth visitor experience.
• Perform data maintenance in PortChain and other port community systems, ensuring accurate and up-to-date information.
• Responsible for timely maintenance of Terminal information in Ankeri for locations within scope, where no Terminal Performance Manager exists.
• Ensures accuracy and timeliness of updates to ensure the Terminal has the latest most up-to-date information.
• Coordinate cut & run (whenever required) for vessels and finalize priority cargo after coordinating with Cargo control / Transshipment / ED / cargo ops planning.
• Attend weekly/monthly (as per requirement) terminal performance meetings along with regional/area stakeholders.
• Keep all stakeholders informed about any change in terminal / local tariffs / adherence to local regulations.
• Handle Long-standing laden containers: In line with local regulation arrange for survey / destruction / auction / sell.
• Monitor & update vessel/cargo operations during vessel port stay. Monitoring pre/post idle / stoppage of cargo operations / delays.
• Oversee husbanding / cargo ops tasks which have been outsourced to external agents.
• Monitor and approve late gate requests, ensuring compliance with established protocols.
• Solving operations problems and resolving claims.
• Reviewing and grading vendors’ performance.
• Dealing with over-dimension cargo.
• Budgeting and controlling costs.
• Representing the company at various industry meetings e.g., Shippers Association of Nigeria.
• Liaison with Africa’s Quality Service Centers (QSC) for control on operational administration matters.
• Interviewing, screening, and selecting department team, coaching, training, and mentoring operations staff.

KPI’s

• FIS Schedule Maintenance.
• Schedule reliability.
• EPOS performance.
• Empty Evacuation Plan Adherence.
• Equipment forecast Accuracy.
• CRC BU vs Actual.
• Empty Supply Costs BU vs Actual
• Purchase order capture speed and accuracy.
• Turnaround time – MTY equipment.
• M&R per box.
• Equipment Sales.
• Loaded as Booked and On Time Delivery.
• Dwell Time.

Technical Knowledge

• Container vessel planning
• Container Management
• Landside Logistics

Core Competence

• Assertive negotiator.
• Team player with a proactive attitude.
• Ability to work under pressure, work with urgency, goal and deadline driven.
• Decision maker.
• Good oral and written communication in English.
• Good leader and trainer.
• Must have a sound integrity.