IT Support Officer at Ama-Zuma Group

Job Duties

• Oversee all tasks relating to the installation, maintenance and management of the computer network to meet the organization's requirements.
• Ensure that the ICT network is consistently available and operating efficiently.
• Put in place comprehensive disaster recovery and business continuity plans.
• Perform regular maintenance procedures and ensure the necessary security measure are taken.
• Ensure that all software is licensed and updated to meet the needs of the organization.
• Conduct regular inspections to identify if computer program applications and systems have been misused.
• Monitor network bandwidth usage in line with the organization's ICT policy
• Assist in the evaluation of current business processes and modify/update to ensure efficiency.
• Develop, execute and manage system test plans, system improvements and fixes.
• Coordinate all activities between IT Unit and Internal/external stakeholders.
• Planning, developing and implementing the ICT budget.
• Ensure regular on-the-job coaching of staff and other support staff
• Ensure quality of service from IT infrastructure (LAN, WAN)
• Implement preventive and corrective solutions, using the right tools.
• Troubleshoot and support other hardware infrastructures of the organization such as CCTV, ACCESS CONTROL SYSTEM, POS Terminals, Tracking etc.
• Providing all hardware, software and networking support and network configuration.
• And other duties assigned.

Qualifications and Job Competencies

• HND / Bachelor's Degree.
• 5 to 8 years of relevant experience in ICT
• Excellent communication skills.
• Ability to work independently and execute tasks effectively.
• Proficiency in Microsoft Office skills, Excel and PowerPoint.