IT Support Executive at Hazon Holdings

Principal Functions:

Responsible for an information technology/ Administrative operations which include network management, software development and database administration. IT specialists may also provide technical support to a business or an organization's employees and train non-technical workers on the business's information systems and maintain the company network. Responsible for diagnoses and troubleshoot of software problems include resolving network issues, configuring operating systems and connect to company network.

Duties & Responsibilities:

• Testing and modifying systems to ensure that that they operate reliably.
• Consulting, ascertain needs and ensure that facilities meet project requirements.
• Ensure that users within the business can work effectively and efficiently by providing the right support in terms of Internet service and IT work tools.
• Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
• Managing secure network access for local and remote users.
• Keeping up to date with new technology.
• Coordinate between the company and external vendors and contractors about IT-related infrastructure and development; 
• Manage IT related platforms and databases to ensure integrity of data at all times.
• Designing maintenance procedures and putting them into operation.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Maintain procedures and reports that provide technical support to the entire organization.
• Establish accounts for new users and assist with password or login problems
• Repairing and replacing equipment as necessary
• Create email address for new employees.
• Ensuring software licensing laws are followed.
• Training staff members on usage of hardware and software where applicable

Skills:

• Software proficiency
• Communication Proficiency
• Interpersonal Relation
• Stress Management/Composure
• Emotional Intelligence skills
• Thoroughness
• Analytical skill
• Attention to Details
• Ability to fill multiple roles simultaneously
• Proven track record of maintaining IT structural integrity

Qualification and Experience:

• Bachelor’s Degree in Computer Engineering, Computer Science or its equivalent.
• Minimum of 4 years of experience with hardware and software installation and maintenance.
• Extensive working knowledge of PCs, network hardware, operating systems and software.