IT Services Coordinator at Organization Of The Petroleum Exporting Countries (OPEC)

Description

• Within the Secretariat, the IT Services Section is responsible for ensuring availability and optimal performance of the computer network facilities, particularly the e-mail, internet and printing systems, including hardware and software planning and replacement as well as printing and the telecommunication system for the entire Secretariat.

Objective of Position

• To coordinate and supervise the activities of the IT Services Section to maintain a solid and reliable computer network infrastructure; to specify hardware and software requirements; to analyse available options and make appropriate recommendations to the Head, AITSD; and to evaluate user needs and provide support as required.

Main Responsibilities

• Ensures availability and optimal performance of the computer network facilities, particularly the e-mail, internet and printing systems, telecommunication and printing equipments as well as hardware and software planning and replacement   
• Coordinates and administers the work of the IT Services Section to ensure that staff meets their work targets; carries out server-side and client-side hardware/ software installations 
• Draws up a sound fault-tolerant, data backup and disaster recovery strategy, implements and regularly revises same
• Analyzes and evaluates offers for technological requirements and makes recommendations to management
• Supervises helpdesk activities in order to ensure that users benefit from a high level of support service; joins in providing helpdesk support when specialized knowledge is required or when there is a backlog of unresolved support calls
• Monitors network activities and conducts security checks, in conjunction with the system administrators, in order to guard against network intrusion
• Investigates and evaluates new IT paradigms; determines the feasibility and potential benefits of new or emerging technology for OPEC’s work
• Carries out any other tasks assigned by the relevant superiors as pertain to his/her background, qualifications and position.

Required Competencies and Qualifications
Education:

• University Degree in Computer Science or related field
• Advanced Degree preferred.

Work Experience:

• University Degree: 10 years in IT, whereof 2 years in supervisory/coordinating position
• Advanced Degree: 8 years.

Training Specializations:

• Microsoft Operating Systems
• Linux
• Exchange e-mail server
• Firewall management
• PC and Network Troubleshooting
• User support skills.

Competencies:

• Managerial & leadership skills
• Communication skills
• Analytical and presentation skills
• Interpersonal skills
• Team-building skills
• Customer service orientation
• Initiative and integrity.

Language:

• English.

Status and Benefits

• Members of the Secretariat are international employees whose responsibilities are not national but exclusively international.
• In carrying out their functions they have to demonstrate the personal qualities expected of international employees such as integrity, independence and impartiality.
• The post is at grade D reporting to the Head, Administration & IT Services Department. The compensation package, including expatriate benefits, is commensurate with the level of the post.