IT / Communication Assistant at Future Resilience and Development Foundation (FRAD)

Job Summary:

• The job for the IT/Communication assistant include configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users. The position will provide on-spot troubleshooting or remote support via e-mails regarding the computer network or communication systems.
• The position will be in charge of all FRAD social Media and all communication to promote FRAD brands and visibility.

Duties and Responsibility

Functions / Day to day activities:

• Control and maintain IT systems to minimize IT service downtime
• Assist in performing software installations and support day-to-day systems operations.
• Managing the internet connective in the office and also filed location         
• Hardware and software support.
• Ensure that the anti-virus within the organization is updated on a timely basis.
• Performing preventive maintenance service on the IT equipment on a scheduled basis.
• Perform general repairs on IT equipment and peripherals as instructed
• Support to maintain an inventory schedule of all IT equipment and software in use and in the store, through diagnosing their status and performance.
• Maintain a record of all equipment received for repairs and maintenance.
• Ensure that internet invoices are received on time and forwarded to finance for payment           
• Provide help desk and technical support to the staffs.
• Respond to and resolve IT service outages by determining the probable cause, contacting the maintenance service providers where necessary and escalating if necessary
• Must have skills of handling digital camera
• Any other activities requested by Supervisor and senior management
• Edit Photos and post on social media

Engage audience and develop content for FRAD

Requirement:

• At least 1-2 years of relevant experience in IT
• Must have sound knowledge of IT Microsoft Office suite including Word and Excel.
• Good technical writing/documentation skills Digital skills, developing video contents etc.
• You must be committed to the PSEA, ethics and code of conduct of the FRAD profession and familiar with the Core Humanitarian Standards.
• You must be a good team player able to organize and prioritize workload. 

Have digital marketing experience

Desirable skills:

• Honesty
• Accountability
• team player
• ambition
• professionalism 
• collaboration
• creativity and integrity